Job Specifications
Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
Your Role And Responsibilities
As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…
Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .
Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
Technical Solution Workshops: Conducting and participating in technical solution workshops.
Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.
Required Technical And Professional Expertise
5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles. Deep understanding of ServiceNow platform capabilities and architecture. Develop and customize CSM components such as: Case Management Account & Contact Management Entitlements, SLAs, and Contract Management Customer Portal / Service Portal widgets Playbooks for CSM, Agent Workspace, and Guided Decisions Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications. Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs). Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.). Proficiency in integrations (REST/SOAP APIs, webhooks, etc.). Experience with Agile
Preferred Technical And Professional Experience
5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles. Deep understanding of ServiceNow platform capabilities and architecture. Develop and customize CSM components such as: Case Management Account & Contact Management Entitlements, SLAs, and Contract Management Customer Portal / Service Portal widgets Playbooks for CSM, Agent Workspace, and Guided Decisions Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications. Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs). Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.). Proficiency in integrations (REST/SOAP APIs, webhooks, etc.). Experience with Agile