Job Specifications
NOTE: 6-month contract with intention to convert to full-time
Hours: First 6 months 8 am-4 pm with Tuesdays being from 11 am-7 pm. After 6 months will convert to 4 pm- 12 am
LOCATION: Montreal, QC – 5 days per week onsite
SKILLS: Windows OS, macOS, MS Office Suite, Active Directory, LAN/WAN/Wireless, OSI Model, Outlook/Exchange Configuration, ServiceNow, Desktop/Laptop Support, Printer & RF Gun Maintenance, Troubleshooting, Hardware Repair, Software Installation, Security Patches, Asset Management, Vendor Coordination
INDUSTRY: Healthcare
DESCRIPTION:
As a Bilingual Field Services Technician, you will provide second-level technical support and hands-on assistance to resolve IT issues across hardware, software, and network environments. This role involves troubleshooting, repairing, and maintaining technical infrastructure including desktops, laptops, printers, RF guns, and macOS devices. You will act as the primary IT liaison for problem resolution, vendor coordination, and system upgrades, ensuring timely and effective solutions for end users.
You’ll manage tickets, respond to requests, and enforce IT policies while maintaining a high standard of customer service. Collaboration with internal teams and external vendors will be essential to deliver reliable, secure, and efficient IT operations.
What You’ll Do:
Technical Support: Identify, research, and resolve IT issues across hardware and software platforms
Ticket Management: Respond to Field Services tickets, calls, emails, and in-person requests
System Maintenance: Install updates, security patches, and maintain Windows and macOS environments
Hardware Support: Repair, replace, and upgrade desktops, laptops, printers, scanners, and RF guns
Vendor Coordination: Act as liaison for hardware/software vendors for troubleshooting and upgrades
Asset Management: Track software licenses, hardware leases, and maintain inventory records
Policy Enforcement: Ensure compliance with IT usage policies and security standards
After-Hours Availability: Must be available for occasional after-hours support as required
REQUIREMENTS:
Associate’s degree in Computer Science or equivalent experience
1+ year in help desk or field services support (2 years preferred)
Mandatory bilingual in English and French (written and verbal)
Strong troubleshooting skills in Windows OS and MS Office Suite
Experience with Outlook/Exchange configuration and Active Directory
Familiarity with LAN/WAN/Wireless and OSI model
Knowledge of ServiceNow or similar ticketing systems
Excellent customer service and communication skills
To apply: https://directitrecruiting.com/job/bilingual-field-services-technician-1805/
About the Company
Direct IT Recruiting is a Canadian IT Recruiting Agency, owned and operated in Canada by a Canadian, Darla Somerville since 2007. Specializing in IT recruitment for full-time and contract placements. Contact us via phone at 416-316-3333 or email us at careers@directitrecruiting.com
Direct IT Recruiting Inc. was established in 2007, and has persistently punched above its weight when pitted against larger recruiting agencies. Customers frequently praise our unceasing attention to detail, in addition to our relentless quest ...
Know more