Job Specifications
About Us
We're Umbra - a leading global design company, creating original, modern, casual, and affordable designs for every room in the home. Privately owned in Canada with over 45 years of industry experience, our products are sold in over 120 countries. We are a rapidly growing entrepreneurial organization driven by innovation, speed, and teamwork. We thrive on building strong customer relationships, developing strategic partnerships, and delivering value-driven solutions.
Is this You?
We're seeking a proactive and relationship-driven Account Manager to support and grow key customers across Canada. This role requires regular in-person visits to accounts nationwide, ensuring strong customer engagement, service excellence, and consistent execution of sales strategies.
What You'll Do To Be Successful In This Role...
Entrepreneurial Spirit: You take initiative, roll up your sleeves, and get things done. You thrive in a private, non-corporate environment and bring a passion for design.
Can-Do Attitude: You're resilient, positive, and adaptable—responding to shifting priorities with urgency and consistently delivering on expectations.
Curiosity: You embrace a fast-paced environment, ask questions, challenge the status quo, and look for ways to work smarter and faster.
Street Smarts: You're a practical problem-solver who uses sound judgment, takes calculated risks,
and delivers workable solutions on time.
Team Player: You collaborate effectively across all levels, building strong relationships with humility and optimism that strengthen team success.
Key Responsibilities
Manage and grow a portfolio of accounts across Canada
Conduct regular customer visits to strengthen relationships, present new products, review performance, and identify growth opportunities
Develop customized account plans, promotional programs, and forecasting
Act as the primary liaison for all account needs, ensuring timely communication and issue resolution
Analyze sales data, customer insights, and market trends to support decision-making
Collaborate with internal teams (sales, marketing, supply chain, finance) to meet customer expectations and deliver strong results
Prepare and lead business reviews, product presentations, and performance updates
Monitor competitive activity and industry developments across Canadian regions
Maintain accurate sales reports, forecasts, and travel plans
Represent the company at meetings, trade shows, customer events, and industry functions
Requirements
3-5+ years of field sales experience
Strong relationship-building skills with a successful track record of managing accounts
Excellent communication, presentation, and negotiation abilities
Comfortable with frequent travel (30-50% depending on needs)
Strong organizational skills and ability to work independently while managing multiple priorities
Proficiency in Microsoft Office
Experience in consumer goods, retail, distribution, or related industries is an asset
Benefits
Here's how we reward success
We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RRSP matching programs, as well as more exciting things like flexible working arrangements, continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café and full gym facilities to keep you healthy. Overall, a great place to work and build a career.
Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique workspace, our global mindset and our distinct design-centric culture.
We're Umbra ... A leading global design company, inspired and driven to perform
We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with 40 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.
Hiring Process
Vacancy Status: Existing Position
Use of AI: Umbra may use artificial intelligence (AI) tools to assist in screening, assessing, or selecting candidates for this role. These tools are designed to support—but not replace—human decision-making. All hiring decisions will be reviewed by our recruitment team to ensure fairness, accuracy, and compliance with employment laws.
All candidates will be notified of the hiring decision within 45 days of their final interview.
Why Join Umbra
Umbra is a place where innovative minds thrive on its fast pace working environment and make things happen. We value our unique workspace and our global mindset. We offer flexible working arrangements, continuous learning opportunities, recognition galore, an on-site gourmet Yumbra café and gym facility. Overall, a great place to work and build a career!
About the Company
Umbra is a Toronto-based homeware company born over 30 years ago when graphic designer, Paul Rowan, couldn’t find a nice window shade to hang in his apartment window. So, he made one. And others liked it. He soon teamed up with childhood friend, Les Mandelbaum, and Umbra (in Latin, “shade”) was born. Today, Umbra is recognized all over the world for bringing thought and creativity to everyday items. An international team of in-house designers and global network make its original designs available in over 118 countries. A ful...
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