Skills

Risk Management ServiceNow Monitoring Test Change Management Training Organization

Job Specifications

Job Description:

Senior ServiceNow Administrator

We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.

The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.

ServiceNow Administration certification preferred

List of tasks to be performed:

General admin/operations support functions:

Incident Management

Problem Management

Change Management

Service Catalog

Service Level Management

Asset Management

Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations

Confirm that the configurations conform to US Government Client Standards

Perform application support activities as specified

Provide new development requirements as needed

Document and verify the work being done meets US Government Client Standards

Unit Test the systems and provide SIT/CAT plans/assistance

Act as an escalation point for US Government Client ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.

Perform application and end user support as required; perform SME ServiceNow customer support

Monitor US Government Client and IT ServiceNow emails and Incident tickets requesting technical assistance

Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB

Implement assigned Change Requests

Perform monthly ServiceNow audit activities as defined by US Government Client

Change Management operations support for ServiceNow

Administrative and operations support for ServiceNow suite of services

Planning and design of new applications and configurations implemented, including:

Design and implementation of Organization group roles pertaining to each defined Organization

Design and Implementation of Change Coordinator groups (if needed)

Performance evaluation and monitoring

New application integration

Change Management oversight

ServiceNow education/training

Risk Management oversight

Operations, maintenance, and management of ServiceNow platform

System interfaces, eBonding & internal services (i.e., eAccess)

ServiceNow Performance monitoring

ServiceNow foundation data updates

Monthly ServiceNow SOX audits

CAT/Functionality tests prior to production implementations

New application integration

A minimum of eight (8) to twelve (12) years' relevant experience.

A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.

Typically performs all functional duties independently.

Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

About the Company

DigiTran Technologies (aka DigiTran) leverages its extensive technical, and complex federal government domain-specific expertise, and innovative transformation experience to serve the US businesses. Primary focus areas include training, mentoring, coaching, and solution delivery. We apply the tenets of low-code platforms, cloud adoption, migration and engineering, artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), decisioning, and big data analytics for marketing and improved customer expe... Know more