Job Specifications
Location: Remote (PST/MST/CST; PST preferred)
Type: W2 Contract (Long-Term)
Start Date: ASAP
Project Overview
A leading global technology company is expanding its ServiceNow team and looking for a skilled ServiceNow Administrator to support, enhance, and maintain its enterprise ServiceNow environment. This role is ideal for someone who is proactive, collaborative, and comfortable working with cross-functional teams in a global setting. Must-Have Skills
2+ years of hands-on ServiceNow administration, including configuration, maintenance, and support across multiple environments
Experience troubleshooting client-side JavaScript and ServiceNow client scripts
Strong understanding of the ITIL framework, with experience applying ITIL processes (Incident, Problem, Change, etc.)
Experience creating Knowledge Transfer (KT) documentation and delivering user training
Excellent collaboration, communication, and interpersonal skills
Nice-to-Have Skills
Experience with the ServiceNow Platform Analytics Module
ITIL Foundation certification
Education & Certification
ServiceNow Certified System Administrator (CSA) required
Bachelor’s degree in Computer Science, Engineering, or related field preferred
Day-to-Day Responsibilities
Administer, configure, and maintain the ServiceNow platform across multiple environments
Manage users, groups, roles, and permissions
Resolve incidents, problems, and service requests in a timely manner
Support change and release management processes
Design, maintain, and update service catalog items, workflows, and approval processes
Configure and automate platform functionality using business rules, client scripts, UI policies, notifications, and Flow Designer
Support and maintain integrations between ServiceNow and other enterprise systems
Manage update sets, migrations, and platform upgrades
Monitor platform performance and identify optimization opportunities
Ensure alignment with security, compliance, and best practice standards
Develop and deliver user guides, KT documentation, and training sessions
Partner with global and cross-functional teams to align ServiceNow capabilities with business goals
Apply ITIL best practices to continuously improve IT service management processes
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
74279
About the Company
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we've been at the forefront of delivering end-to-end consulting services to clients across diverse industries including Communications, Consumer and Industrials, Energy and Utilities, Federal, Financial Services, Healthcare, and Technology, throughout the U.S. and Canada. We help you solve your toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting...
Know more