Job Specifications
ServBeyond Solutions’ dedication to innovation, quality, and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We seek an experienced Mid to Senior ServiceNow Developer who can contribute to our customer success.
As a ServiceNow Developer, you will perform configuration, development, support, and maintenance of the ServiceNow implementation. You would work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies
.
Please note: Applicants must reside in Alaba
ma
Primary Responsibilit
iesSupport the standup, configuration, and implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as requi
redCreate and maintain Forms, Reports, Views, Workflows, Groups, and Ro
lesCreate, maintain, and enhance Dashboards and reporting, including scheduled repo
rtsCreate and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, et
c.)Coordinate and support application and platform upgra
desAssist with the design, creation, and cataloging of business process fl
owsWork with other members of the ServiceNow development team to propose solutions based on business needs and strateg
iesPerform the necessary tasks to design and configure ServiceNow functions to meet operational ne
edsSupport business process re-engineering activities to move ticketing and order management capabilities into Service
NowIdentify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performa
nceInteract with the customer to address Systems Engineering technical considerations and associated problems, issues, or confli
ctsDeveloping, configuring, and customizing the ServiceNow platform to fit business requireme
ntsTroubleshoot and resolve probl
emsOrchestrate and automate ta
sksResponsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environm
entProvide strong development and project on-track and on-task, and collaborate on an ongoing project in both new development and enhancements between engineers, developers, analysts, and other team memb
ersFollow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow developm
entCollaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and supp
ortReview and apply any additional UI/UX requirements from the external and internal teams, and align with ServiceNow developm
entUtilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentat
ionSupport data migration as nee
dedDesign and implement solutions following established Configuration Management policies and standa
rdsIntegrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintai
nedWillingness to further grow and enhance skillset from more senior developers throughout each proj
ect
Required Qualificat
ions
Educa
tion:Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree. Additional experience may be accepted in lieu of a de
gree.
Certifications (Must hold the following certificat
ions):ServiceNow Certified Application Developer
(CAD)ServiceNow Certified System Administrator
(CSA)At least 2 ServiceNow Certified Implementation Specialist (CIS) certifications, showcasing deep expertise in multiple ServiceNow areas such as ITSM, ITOM, HRSD, PSDS, CSM, or S
ecOps.
ServiceNow Exp
ertise:Minimum: At least 3 years of experience with the design, development, and support of technology infrast
ructureAt least 2 years of ServiceNow deve
lopmentFamiliarity with Performance Analytics, Service Portal, and Flow Designer within Serv
iceNow.E