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Samuel, Son & Co.
Analyst, Plant Support

Analyst, Plant Support

On site

Hamilton, Canada

Junior

Full Time

17-12-2025

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Skills

Communication Endpoint Security ServiceNow Microsoft 365 Customer Service Networking Windows Active Directory TCP/IP

Job Specifications

Responsibilities:
- Manage and prioritize support tickets through ServiceNow (or current ITSM platform).
- Provide 1st and 2nd level support for hardware, software, and network issues across local and remote users.
- Deploy and configure desktops, laptops, and mobile devices using modern imaging or provisioning tools (e.g., Autopilot, Intune, MDT).
- Support Microsoft 365 applications, Teams, SharePoint, and other collaboration tools.
- Maintain and update Active Directory / Entra ID user accounts and group policies.
- Assist with endpoint security setup, MFA, and device compliance policies.
- Maintain inventory accuracy for IT assets and coordinate equipment shipments.
- Document support activities and resolutions in ServiceNow.
- Support internal projects and technology rollouts as assigned.
- Travel occasionally to other Samuel sites as required.
Qualifications:
- College diploma in Information Technology or related field, plus relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365 Modern Desktop Administrator).
- Strong knowledge of Windows 10/11 and Microsoft 365 environments.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with Active Directory, Intune, and remote support tools.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to lift and move computer equipment as needed.
- 3-5 years of relevant experience.
- Bilingualism (French/English) considered an asset.

SAMACO

About the Company

Founded in 1855, Samuel, Son & Co., Limited, is a family-owned integrated network of metal manufacturing, processing and distribution divisions. Samuel employees provide metals, industrial products and related value-added services from locations across North America. The company leverages its industry expertise, breadth of experience and the passion of its people to help drive success for North American business - one customer at a time. For more information visit samuel.com. Know more