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Technical Support Analyst

Technical Support Analyst

On site

London, United kingdom

£ 250 /day

Freelance

18-12-2025

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Skills

Jira ServiceNow Microsoft 365 Zendesk Customer Service Networking Windows

Job Specifications

IT Support Analyst (Contract)

Location: London
Duration: Initial 6 month, either extended or made full time there after
Rate: £250 per day Outside IR35

Our clilent has been a trusted investment partner for over 40 years, powered by a collaborative and innovative team culture. They're now seeking an IT Support Analyst (Contractor) to join their London office on a hybrid basis (2–3 days per week onsite).

The Role:
Build, configure, and deploy laptops & end-user devices
Provide Tier 1 & Tier 2 support across hardware, software & networks
Support onboarding/offboarding and AV/collaboration tools
Manage IT inventory & assist with process improvements
Work with Technical Specialists to resolve complex issues

What You’ll Bring:
Experience supporting Windows & Microsoft 365
Strong troubleshooting & customer service skills
Familiarity with ticketing systems (ServiceNow, Jira, Zendesk)
Basic networking knowledge
0–2 years’ IT support experience (corporate preferred)

Join a team where inclusion, growth, and innovation are at the heart of everything we do.

About the Company

Community-led, diverse in behaviour, for the digital tech brave. We are Trust in SODA, the digital tech recruitment specialists. We empower and build diverse communities that represent the digital tech world we live in. We are proud to be officially B Corp certified, joining a global network of organisations dedicated to using their platform as a force for positive change. Our consultants focus on delivering talent solutions across Software Engineering, DevOps, Data, Cloud & Infrastructure and Creative. Our SODA Squad op... Know more