Job Specifications
Business Analyst, London
About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
At Nscale, our Business Operations team builds the systems, processes, and insights that drive execution and decision-making across the company. We create clarity, remove blockers, and ensure teams have the tools, data, and support they need to move quickly and confidently.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About The Role
We’re looking for a Business Analyst with strong analytical, process improvement, and stakeholder engagement skills. You’ll play a key role in surfacing insights, improving workflows, and enabling faster, smarter decisions across the business.
This role sits at the centre of Nscale’s operational engine—turning data into action, unblocking operational inefficiencies, and partnering with teams across Infrastructure, Commercial, Finance, and Planning to optimise how we scale.
What You’ll Be Doing
Analysis & Insights
Gather, clean, and analyse data from operational, commercial, and infrastructure sources to identify trends, bottlenecks, or opportunities
Build reports and dashboards to monitor key business metrics and performance drivers
Perform root cause analysis on operational issues or performance drops
Support OKR and KPI tracking, quarterly reviews, and leadership reporting
Process & Workflow Improvement
Partner with stakeholders to map current-state processes and identify areas for optimisation
Develop recommendations and support implementation of improved workflows and tooling
Work closely with the Systems Architect to ensure changes are reflected in system design and automation
Document business processes and help drive operational consistency across teams
Project & Stakeholder Support
Support cross-functional initiatives with structured analysis, planning, and follow-up
Work closely with Finance, Planning, Client Success, and Infrastructure teams to ensure decisions are grounded in accurate, timely data
Create project plans, timelines, and trackers to support operational execution
Provide input into tool adoption, reporting needs, and internal change management
About You
You’re data-driven and love making sense of complexity through structured thinking
You’re proactive, curious, and quick to get up to speed on new systems or workflows
You enjoy turning business questions into analysis and surfacing clear recommendations
You’re equally comfortable deep in spreadsheets or talking to stakeholders
You have strong communication skills and can present findings clearly to a range of audiences
You work best in a fast-paced, ambiguous environment where priorities evolve quickly
You have a bias for action and enjoy owning projects end to end
Qualifications & Experience
3+ years of experience in business analysis, operations, strategy, or a similar role
Strong analytical skills and proficiency in Excel or Google Sheets
Familiarity with data querying and analysis tools (e.g., SQL, Looker, Power BI, Tableau)
Excellent verbal and written communication skills; able to work effectively with both technical and non-technical teams
Highly organised, detail-oriented, and comfortable managing multiple priorities
Experience translating business problems into structured analysis and clear outputs
Nice to Have
Experience in a high-growth tech or infrastructure environment
Familiarity with SaaS business metrics or data centre infrastructure terms
Exposure to business systems (e.g. HubSpot, Wrike)
Experience working with forecasting, planning, or performance tracking teams
Understanding of financial modelling, pricing analysis, or commercial planning
What We Can Offer You
A collaborative, supportive, and innovative environment where your contributions will make a real impact.
A competitive compensation package (base + equity) with reviews every 12 months.
Work at one of the fastest-growing tech startups, backed by top PE/VC firms.
A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
Flexibility: We see you as individuals first, employees second. This approach includes all the expected perks but goes beyond that to offer true flexibility. We’re p