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The Fountain Group
Customer Engagement Analyst

Customer Engagement Analyst

Hybrid

Bellevue, United states

$ 60 /hour

Freelance

08-12-2025

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Skills

Tableau Slack Salesforce Sales Sales Strategy CRM Marketing Agile

Job Specifications

Pay: $53-$60 Hourly

6 month contract

We are a national staffing firm and are currently seeking a Customer Engagement Analyst for a prominent client of ours. Details for the position are as follows:

Job Description:

Customer Engagement team connects our CMO to high-value customer meetings that drive strategic impact. We partner across Sales, Marketing, Alliances, Customer Success, Executive Programs, and PR to identify and coordinate the most meaningful customer interactions. This agile role requires a motivated, independent self-starter who is highly organized, fast-moving, and comfortable with ambiguity.

Key Responsibilities

Vet and prioritize CMO meeting requests; manage intake from CRM, email, and Slack
Support FY27 CMO customer engagement strategy and Office of the CMO initiatives
Manage full meeting lifecycle: coordination, approvals, briefing docs, debriefs, and follow-ups
Align with stakeholders on invite lists, agendas, logistics, and seating charts
Maintain shared systems: prep-doc folders, templates, media archives, and engagement calendar
Draft customer-facing follow-up communications and action items
Track Sales and Marketing metrics to inform engagement strategy
Maintain Tableau dashboards and internal reports

Required Skills

Salesforce reporting/dashboard experience, Sales strategy & programs experience is a plus

Our company offers our contractors a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.

If you are interested in hearing more about the position, please respond to this posting with your resume attached or contact me at T.gillitzer@TheFountainGroup.com

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About the Company

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the c... Know more