Skills

ServiceNow Quality Assurance Sales CRM Training

Job Specifications

Here at I2V, our philosophy is simple: We Simplify Experiences. We're all about improving interactions, connecting the dots, and ensuring clients are playing by the rules. We take this partnership a step further by providing fixed-price solutions. That means no cost overruns or administrative headaches for clients. We eliminate the distractions and allow customer teams to focus on what they do best while we build, implement, and deliver value on the platform. We foster a collaborative, innovative, and growth-focused culture where your expertise directly translates into client success and simplified, high-impact experiences.

The Role:

We are seeking an innovative ServiceNow Solution Engineer to be a critical link between client business challenges and transformative solutions. You will champion the Idea-to-Value framework, working hands-on with customers to design, build, and implement ServiceNow solutions that directly simplify and improve their business processes, ultimately delivering high-impact outcomes.

This is a dynamic role for a hands-on solution engineer who can design the 'what' and also drive the 'how.'

Key Responsibilities:

Solution Design: Lead the end-to-end technical design and build of complex ServiceNow solutions, primarily focusing on CRM and App Engine modules.
Hands-on Implementation: Perform advanced configuration, development (scripting, flows, integrations), and customisation to meet sophisticated business needs, ensuring the solution is scalable, maintainable, and aligned with ServiceNow best practices.
Prototyping: Collaborate with sales teams to present technical demonstrations, create proofs-of-concept (POCs), and articulate the value proposition of proposed solutions.
Quality Assurance & Governance: Ensure all implemented solutions adhere to architectural standards, follow prescribed quality gates, and result in a truly simplified and positive user experience.
Customer Focus: Willingness to travel to customer sites as needed to facilitate workshops and implementation activities.

Qualifications:

Hands-on experience as a ServiceNow Solution Consultant or Solution Engineer in a consulting or partner environment.
Deep expertise and multiple successful implementations across Customer Workflows.
Required Certifications: Hold at least one core certification ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
Further Certifications: Actively working towards or planning to obtain Certified Implementation Specialist (CIS) certifications.
Proven ability to translate abstract business requirements into concrete, simplified, and effective solutions.

Why Join Insight 2 Value:

Impact: Work on high visibility, transformative projects where you directly contribute to measurable customer success.
I2V Culture: Be part of a firm that prioritises value realisation and simplification over simply installing software.
Growth: We provide significant investment in ongoing training, certifications and professional development.
Compensation: Competitive salary and performance based bonuses.

Ready to Simplify the Future?

If you are a passionate Solution Engineer who thrives on delivering tangible value and simplifying complex processes on the ServiceNow platform, we encourage you to apply.

Apply Now and help us lead the next generation of Idea-to-Value implementation.

About the Company

At I2V we help businesses simplify experiences by providing fixed-price solutions. We partner with clients to deliver rapid business value whilst mitigating the most common implementation challenge organisations face. With a proven track record spanning decades, our team of content experts have successfully built solutions that improve onboarding processes, effectively resolve complex complaints, and deliver exceptional client services for institutions of all sizes. By building frameworks with the customer at the core, we en... Know more