Job Specifications
The Role
Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.
As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.
Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.
Moderna is solidifying its presence in London, a global hub for scientific research and innovation. Our London office focuses on commercial operations, ensuring the delivery of our revolutionary products to the UK market. We're seeking talents who are ready to contribute to our mission and transform the landscape of health worldwide.
We are looking to hire a ServiceNow Development Engineer to join our growing Digital team, supporting the global organization from our London office. This is a sole contributor role with significant reach across global functions, enabling business process optimization, automation, and innovation across the enterprise. You will leverage your ServiceNow expertise to deliver scalable, high-impact solutions and contribute to the digitization of departments across Moderna. You’ll also be in a unique position to explore and adopt Generative AI capabilities in our platform solutions, helping Moderna stay at the forefront of digital transformation. If you are driven by technical excellence, problem solving, and creating intuitive employee experiences, this is your opportunity to make an impact on a global scale.
Here’s What You’ll Do
Your key responsibilities will be:
Delivering robust end-to-end solutions within the ServiceNow platform across ITSM, ITOM, ITAM, HRSD, and Performance Analytics
Designing and developing configurations including Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs (including advanced scripting and Service Portal development)
Leading the development of system integrations using REST, SOAP, MID Servers, or other integration technologies
Driving automation initiatives, system performance improvements, and platform scalability
Participating in agile development cycles including sprint planning, stand-ups, retrospectives, and user story refinement
Promoting ServiceNow best practices in architecture and development with a mindset of security, stability, and user-centric design
Your Responsibilities Will Also Include
Mentoring junior developers and conducting code reviews to ensure platform consistency and maintainability
Facilitating CI discovery processes and collaborating with class owners to define identification and reconciliation rules
Collaborating closely with Product Owners and Development Managers to evaluate solution design, especially around customization vs. out-of-box implementation
Managing production incidents and coordinating platform upgrades, including use of update sets and the ServiceNow App Store
Supporting the rollout of new features and enhancements while ensuring backward compatibility and long-term supportability
Exploring opportunities to integrate Generative AI tools into the ServiceNow ecosystem to drive intelligent automation and improve user interaction
The key Moderna Mindsets you’ll need to succeed in the role:
“We digitize everywhere possible using the power of code to maximize our impact on patients.” This role is a direct embodiment of that mindset, as you’ll be working across the ServiceNow platform to build scalable, reliable, and intelligent solutions that simplify complex workflows and directly enhance the digital experience of Moderna employees.
“We behave like owners. The solutions we’re building go beyond any job description.” You will be empowered to identify opportunities beyond your immediate tasks, challenge existing processes, and propose solutions that elevate platform usage and efficiency at a global scale.
Here’s What You’ll Need (Basic Qualifications)
Bachelor’s degree in Computer Science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree
6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA.)
1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist)
3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies
3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
Here’s What You’ll Bring to the Table (Preferred Qualifications)
Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
Experience with discovery and CMDB including an understan