Job Specifications
Deputy Ticketing & Sales Manager (Maternity Cover 14 Month FTC)
Department: Marketing & Communications, Ticketing & Sales
Reporting to: Ticketing and Sales Manager, Head of Marketing and Communications
Role Summary: As Deputy Ticketing & Sales Manager (Maternity Cover), you’ll play a vital part in the smooth, day‑to‑day operation of our busy Box Office, working closely with the Ticketing & Sales Manager to deliver smart, innovative strategies that boost income, grow audiences, and elevate our sales initiatives, including Memberships and secondary spend opportunities.
You’ll lead and inspire a team of five Ticketing & Sales Assistants, championing exceptional customer service at every touchpoint while driving revenue, loyalty, and long‑term engagement. With a sharp eye for accuracy and compliance, you’ll also ensure our database remains clean, efficient, and fully GDPR‑aligned. This is a fantastic opportunity for someone who loves delivering great experiences, thrives in a fast-paced environment, and wants to support the future of how audiences connect with our organisation.
Role Summary
Main duties:
Responsible for the day to day management of the Box Office.
Oversee the relationship with Ticketing Partner, Spektrix and the continual development of the CRM System.
Ensure that all Box Office employees are well informed about products and expected sales schedules and targets.
Support the Ticketing & Sales Manager on delivering pricing strategies and initiatives.
Managing current and cultivating new relationships with third party ticket agents.
Working with the Ticketing & Sales Manager on the set-up of shows and events.
Supporting the Ticketing & Sales Manager and Head of Marketing and Communications on the development of and implementation of digital ticketing.
Deputising for the Ticketing & Sales Manager when required.
Responsible for ensuring BOH provides a seamless Box Office service, including carrying out training and ensuring all team members are proactively selling all shows, memberships, donations, packages and ancillary items for BOH and any third-party clients.
Proactively manage ticketing inventory by regularly checking sales for individual performances.
Building and maintaining excellent relationships with producers, casts and agents and internal staff across the entire organisation.
Set up and manage procedures and systems to ensure department processes are documented and conducted in an efficient, secure and accurate manner.
Champion access for all, in particular supporting BSL, captioned, relaxed and AD performances.
Support our BOH Creates programme with all ticketed events and activities to promote school group bookings, workshops, free activities and events.
Support the Front of House team with event information.
Support the Development department by promoting Buxton Opera House as charity and increasing individual giving and membership sales.
Ensure that all sales are reconciled correctly and that all staff adhere to BOH finance and data entry procedures. Be accountable for the effective management of cash handling.
Produce, as necessary, any sales and performance reports for all productions at BOH. In addition, liaise with all incoming companies, artists, creatives and external groups regarding ticket sales.
Identify opportunities which increase customer loyalty and maximise sales and income.
Comply with and uphold the principles of relevant legislation, company policies and procedures, including GDPR, to ensure that all data is dealt with in accordance with current legislation.
Be an ambassador and advocate for BOH and promote the company’s values and behaviours.
Undertake any additional tasks as may reasonably be required from time to time.
Person Specification
Essential Experience:
A proven track record of managing, training, and motivating staff in a sales environment
Experience of working in a customer facing environment, with a customer centric approach, whilst delivering exceptional results
Pro-active and self-motivated with the ability to prioritise and work across multiple tasks
A professional and courteous attitude, with the ability to communicate effectively with a wide range of people and stakeholders
Meticulous attention to accuracy and detail
Experience of reconciliation and banking procedures
Experience of sales and financial reporting
Experience of working to and exceeding sales targets
Skills and Knowledge:
Strong planning and organisational skills
Exceptional communication skills (both written and verbal)
Confident in managing a fast-paced and demanding priorities
Computer literacy (specifically MS office and website CMS systems)
Highly numerate and analytical in regard to sales, audience data and financial reporting
Ability and confidence in managing relationships with creative teams, treating differing views with discretion and diplomacy
Experience of working in the arts, heritage or cultural/creative industries
Ability to analyse trends and interpret data