Job Specifications
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
Position Overview:
As a Senior Customer Success Manager, you will be responsible for the relationship with high-value Mid Market customers. You will be tasked with making sure they are happy and getting as much value as possible from the product. You will build relationships with stakeholders across the company with the goal of expanding the use of Iterable as appropriate. The role is ideal for an individual with very strong executive communication skills and experience navigating large organizations to identify key stakeholders. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.
Responsibilities:
Proactively manage a book of Mid Market level Iterable customers
Ensure customers have a smooth onboarding and implementation phase
Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
Work with the Support team and other cross functional teams to triage any issues faced by your customers
Understand how customers are using the product and find ways for them to use it more effectively to increase ROI
Lead regularly scheduled check-ins, produce EBRs (may require onsite travel), and drive client satisfaction
Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
Maintain a trusted advisor relationship with each assigned client
Qualifications:
Exceptional communication and interpersonal skills
Strong ability to understand technical concepts and problem-solve
Desire to teach new customers about the platform
Passion for startups, software, and SaaS products
Willingness to travel up to 25% of the time
Significant experience with email marketing, push or SMS software
Familiarity with technologies like APIs, HTML, CSS, and Javascript
Perks & Benefits:
Competitive salary, meaningful equity, & pension
Comprehensive Private Medical Insurance
Balance Days (additional paid holidays)
Paid parental leave
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Complete laptop workstation
Recruitment Disclaimer:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
Official Iterable website, Careers page: https://iterable.com/careers/
Official LinkedIn Jobs page: https://www.linkedin.com/company
About the Company
Iterable is the top-rated AI-Powered Customer Communication Platform that enables brands like Redfin, Priceline, Calm, and Box to deliver joyful experiences with harmonized, individualized and dynamic cross-channel communications at scale.
Recruitment Disclaimer:
Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
* Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
* Request money, fees, or payment of any kind from prospective...
Know more