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Net2Source Inc.
Customer Service and Service Desk L1 analyst

Customer Service and Service Desk L1 analyst

Hybrid

Titusville, United states

$ 25 /hour

Freelance

30-12-2025

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Skills

Customer Service

Job Specifications

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Role: Customer Service and Service Desk L1 analyst

Work Mode: Hybrid -Titusville, NJ 08560

Hire Type: 11 Months+ Contract

Pay rate: $25/hr on W2

Candidate should have experience in Service Desk L1 analyst role.

Top Skills Required :

1. Customer Service

2. Software Troubleshooting

3. Hardware Troubleshooting

JD :

Responsible for providing excellent customer service while analyzing, troubleshooting and attempting to resolve issues on first contact. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

1. Serve as a single point of contact for all IT related issues, queries and service requests, either over the phone, email, chat or using other customer provided channel, be prepared to switch those methods throughout the day.

2. Provide technical assistance and support for issues related to computer systems, software, applications, network, hardware etc.,

3. Log all incidents and service requests handled, classify, prioritize incidents, maintain and update relevant records as per the set process.

4. Attempt to achieve highest level of first call / contact / level resolution.

5. Follow procedures to escalate issues to another group or team and follow-up

6. Thoroughly document case notes, share knowledge, train and educate customers, and resolve incidents, and fulfill requests as quickly as possible.

7. Refer to internal database or customer provided resources to provide accurate technical solutions

8. Maintain balanced score card by achieving service level targets, and performance goals.

9. Advise and enable users of self-help and service options to avoid repeat calls to service desk

10. Other duties may be assigned

Regards,

Prashant Singh

Sr. Account Manager - Enterprise Business

Net2Source Inc.

201-285-5087

Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873

LinkedIn: https://www.linkedin.com/in/prashant-singh-b1b23526

About the Company

Net2Source (N2S) is a global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 32 countries. and in-house Glo-Cal (global and local) teams to support our clients. We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500+ contractors working worldwide, we specialize in Contingent Staffing, RPO, Direct Sourcing, Payroll Solutions (EOR/AOR), ... Know more