Job Specifications
Job Title: Senior Product Manager
Location Duluth, GA (Hybrid)
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Role Overview
We are seeking an experienced professional with strong expertise in E-Commerce platforms and Order Management Systems (OMS) to design, implement, and optimize end-to-end order lifecycle processes. The ideal candidate will ensure seamless integration between online storefronts, OMS, ERP, and fulfilment systems to deliver exceptional customer experiences.
Key Responsibilities :
System Design & Implementation
o Configure and maintain OMS solutions (e.g., Manhattan, IBM Sterling, Salesforce OMS, or similar).
o Integrate OMS with e-commerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and ERP systems.
Order Lifecycle Management
o Manage order capture, inventory allocation, payment processing, shipping, and returns workflows.
o Ensure real-time inventory visibility across channels.
Process Optimization
o Analyze order flow and identify areas for automation and efficiency improvements.
o Implement best practices for omnichannel fulfilment (BOPIS, ship-from-store, drop-shipping).
Technical Expertise
o Work with APIs, middleware, and integration tools for data synchronization.
o Troubleshoot system issues and coordinate with vendors for resolution.
Stakeholder Collaboration
o Partner with business teams to define requirements and translate them into technical solutions.
o Provide training and support for OMS and e-commerce functionalities.
Compliance & Security
o Ensure adherence to data privacy, PCI compliance, and security standards.
Experience
o 10+ years in e-commerce and OMS implementation/support.
o Exposure to ERP systems is a plus
Technical Skills
o Hands-on experience with OMS platforms (Sterling, Manhattan, Salesforce OMS, etc.).
o Knowledge of e-commerce platforms and integrations.
o Proficiency in APIs, web services, and middleware tools.
Domain Expertise
o Strong understanding of order lifecycle, inventory management, and fulfilment strategies.
o Familiarity with omnichannel retail and digital commerce trends.
Soft Skills
o Excellent problem-solving and analytical skills.
o Strong communication and stakeholder management abilities.
Apply today or share profiles at Gayathri.s@smartitframe.com
About the Company
Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors.
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