Job Specifications
Full-Time • Office Based • Bradford, UK
Hours: 9:00 – 17:30,
Monday to Friday
Some travel to London or Glasgow offices may be required
Now boarding: Your career in travel is ready for take-off.
Corporate Travel Management (CTM) is experiencing an exciting period of growth as global travel continues to expand. If you're ready to develop your HR career within a leading global travel organisation, we’d love to hear from you.
At CTM, our people sit at the heart of everything we do. Our diverse, passionate team is the reason we are an award-winning Travel Management Company, and we’re committed to welcoming like-minded individuals who share our enthusiasm.
About CTM
CTM is an award-winning provider of travel services across corporate, events and sports markets. Founded and headquartered in Australia, CTM now operates across Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
About the Role
Reporting to the HR Business Partner (HRBP) based in Bradford, you will join our UK & Europe HR team, supporting around 550 colleagues across the region. As an HR Assistant, you’ll provide comprehensive support across the full employee lifecycle, from onboarding and HR administration to payroll changes, helpdesk support, and employee relations administration. You will also support facilities, health & safety, and office-related activities for the Bradford office.
This role is ideal for someone who enjoys variety, takes pride in accuracy, and thrives in a people-focused environment.
Key Responsibilities
Onboarding & Offboarding
· Coordinate end-to-end onboarding, including issuing documentation, scheduling inductions, and completing pre-employment checks.
· Complete and record right-to-work checks in line with legal requirements.
· Maintain accurate HR system data for all starters and leavers.
· Support offboarding processes including resignation handling, preparing exit materials, and system updates.
HR Administration
· Maintain and update employee records in HR systems (ADP).
· Draft HR documents such as contract changes, confirmation letters, and employment references.
· Track probation periods and notify managers of required actions.
· Support benefits administration and HR projects as required.
Employee / Manager Support
· Act as a first point of contact for employee and manager HR queries.
· Log, track, and process requests such as flexible working, welfare meetings and contractual changes.
· Prepare outcome letters and update employee files.
HR Helpdesk
· Manage and respond to queries via the Fresh Service ticketing system.
· Provide timely, accurate advice or escalate to HRBP where appropriate.
· Meet service-level targets for ticket resolution.
Payroll
· Process monthly payroll changes including sickness, starters, leavers, absences, and contract amendments.
· Ensure accuracy of payroll data and liaise with payroll teams to resolve queries.
· Assist employees with payroll-related questions.
HR Helpdesk & Customer Service
· Serve as the first point of contact for employee queries via Fresh Service.
· Provide timely and accurate responses or escalate where appropriate.
· Monitor and meet service-level targets for ticket resolution.
Employee Relations Support
· Support HRBP’s employee relations matters.
· Attend meetings as a note-taker and prepare accurate investigation notes and summaries.
· Handle sensitive information confidentially and in line with best practice
Compliance & Health & Safety
· Ensure HR processes comply with policies and legal standards.
· Assist with HR reporting and audit preparation.
· Support health & safety activities across Bradford, London, and Glasgow offices.
· Manage visitor passes in line with policy.
· Support facilities management tasks for the Bradford office (supplier coordination, office supplies, car park access, liaising with the landlord, and managing fixtures and fittings).
About You – Skills & Experience
We’re looking for someone who has:
· Experience in HR administration or a similar support role
· Strong organisational skills and attention to detail
· Excellent communication and customer service skills
· Ability to work discreetly with confidential information
· Confidence in multitasking and managing deadlines
· Experience using HR systems (ADP experience desirable)
· Payroll administration experience (advantageous but not essential)
· CIPD (scope for training in role)
Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.
What to expect from the recruitment process
Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
If you are successful we will invite you to our office for
About the Company
CTM is an award-winning global provider of innovative and cost-effective travel management solutions to the corporate market. We understand the complex travel needs of businesses large and small in every global market and are committed to developing tailored travel solutions that drive results.
With 30 years in business travel, CTM is proud to support the travel needs of a diverse customer portfolio spanning geographies, industries, and business size. This breadth of travel management experience and expertise enables our cu...
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