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Customer Support & Operations – Alternance / Stage

Customer Support & Operations – Alternance / Stage

Hybrid

Paris, France

Full Time

06-01-2026

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Skills

Communication Problem-solving Marketing

Job Specifications

Who are we?

Wingly is Europe’s leading flight-sharing platform, connecting private pilots with passengers seeking unique, affordable, and memorable flying experiences. Since 2015, we’ve been operating across Europe with a mission to make aviation more accessible while promoting a more sustainable future, we’re proud to be the first platform to offer electric flights to the public.

Join us and help shape the future of recreational aviation

Your Mission

As a Customer Support Intern / Apprentice, you will be the main point of contact for our French-speaking passengers and play a key role in delivering a smooth and memorable customer experience.

Your Responsibilities

Passenger Support

Be the first point of contact for passengers via email and phone
Help passengers find the right flight and guide them through the booking process

Customer Experience & Success

Proactively follow up on bookings to ensure a smooth take-off experience
Help convert cancelled or at-risk bookings through clear communication and problem-solving
Collect and analyse passenger feedback to improve our processes and product

Collaboration

Work closely with the French Pilot Manager and the marketing team
Collaborate with the wider Wingly team to ensure consistent customer processes across markets

What We’re Looking For

Bilingual in French & English (written and spoken)
Strong written communication skills
Well-organised, proactive, and solution-oriented
Enjoy helping people and creating positive interactions
Interest in start-ups and fast-moving environments
Previous experience in customer support is a plus
Passion for aviation is a bonus (but not required!)

Why Join Wingly?

Innovative environment shaping the future of sustainable aviation
International and dynamic team
Real impact on thousands of unforgettable flying experiences

Ready to Take Off?

Apply now and become part of the Wingly adventure

Employment type: Internship / Apprenticeship

Contract duration: 12 months

Work mode: Hybrid (on-site with occasional remote work)

About the Company

Wingly is the trusted community that connects private pilots with passengers to share the magic of a flight. Thanks to the flight sharing, pilots and passengers can share the costs and enjoy the perks of private aviation for prices as low as £50! Know more