Job Specifications
at wagamama, food is life and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company
were looking for a director of projects + people experience to join us on our journey ready to dive in and stir things up?
purpose |
as our director of projects + people experience you will be responsible for driving strategic initiatives that enhance buisness effectiveness and elevate the employee experience. This role ensures the successful delivery of key projects aligned with business priorities while fostering a culture of engagement, inclusion, and continuous improvement. they provides leadership in projects, change management, and experience design to create a workplace where employees thrive and business goals are achieved.
key accountabilities |
deputising for cpo |in their absence, providing strategic leadership across all the people functions within the restaurant group maintaining continuity in decision making and ensuring alignment across the full group. the includes overseeing and directing the people team, acting as a key support across the full group + attending key meetings in cpo’s absence including exec meetings.
projects | define and lead the strategic project roadmap for people initiatives, ensuring alignment with strategic goals. oversee the planning, implementation, and delivery of projects, including culture programs + engagement initiatives. drive collaboration, partnering with the senior leadership teams to ensure seamless implementation. own internal communications for projects, ensuring clear, timely, and engaging messaging to all stakeholders. monitor initiative progress, making adjustments to ensure successful embedding, using feedback loops and data to inform continuous improvement. manage timelines, budgets, and risks across multiple projects, ensuring initiatives are delivered on time, within scope, and with maximum impact. keep stakeholders informed, managing expectations with clarity + empathy, providing regular updates and facilitating two-way communication
wellbeing |lead, develop + implement our wellbeing strategy which will build a resilient workforce whilst ensuring our teams feel supported and educated. t
reward – create + deliver a forward-thinking reward strategy working across the restaurant group to shape + align the reward strategy with business goals, ensuring fairness, transparency, and employee engagement
lead culture + implementation programme | lead the successful implementation of all business initiatives across teams, driving cultural transformation and ensuring full implementation of strategic programs to achieve organisational objectives
people experience + recruitment| expert in all aspects of people experience at wagamama, leveraging insights, expertise, and thought leadership to challenge conventional approaches. take full ownership of the end-to-end employee experience, ensuring it reflects our values and culture.
comms | align the internal people communications strategy with the communications manager, ensuring clear, consistent, and engaging messaging that reinforces the business culture and priorities.
what you'll need|
confident communicator and influencer at exec level
demonstrated experience of operating at a director level
strategic thinker with the ability to translate vision into action
inspiring leader who empowers others and builds high-performing teams
experience in fast-paced, multi-site or hospitality environments preferred
curious, creative and always looking for better
a talented and collaborative leader, adept at engaging, motivating, and developing teams across the business
a team player, dynamic and enthusiastic, with a ‘can do’ attitude and a passion to be the best
genuinely interested in the performance of the business, rather than a single focus on their own area of expertise
high integrity, able to instil trust at all levels, with a desire to create success that they can be “proud” of
attention to detail and sees the bigger picture. able to move seamlessly from focussing on detail to the broad strategic challenges and contributing to the success of the whole business
what’s in it for you |
competitive salary + 30% bonus potential
hybrid working
come as you are culture, with modern offices, fresh fruit and soft drinks
£200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
private healthcare
3% pension contribution
25 days holiday plus bank holidays
+ further discounts across retail, hospitality & leisure — perks that make life sweeter
Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
nothing brings people together like great food. no matter where you’re from or who you are, you’ve got a seat at our table | because food is the ultimate connector, and here ever
About the Company
wagamama means naughty child + just like our name, we pride ourselves in being a workplace for those who dare to be different. those who've have taken the road less travelled. that zig where others zag
we're a safe sanctuary, free from judgment, where we lean in + have real conversations that challenge us to learn + grow. bursting into life in 1992, wagamama was, + still is, inspired by fast-paced japanese ramen bars that set out to create nourishing flavours of asia to all
this purpose still stands today | to nourish ...
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