Job Specifications
Dayforce, a global leader in Human Capital Management (HCM) with headquarters in Toronto, Ontario, and Minneapolis, Minnesota, operates across North America, EMEA, and APJ regions. Our Cloud HCM platform, recognized for its unified database and continuous calculation engine, enhances efficiency, productivity, and compliance for global workforces. We are committed to "Making Work Life Better™" for employees, customers, and partners worldwide.
As an Intern at Dayforce, you’ll gain real-world experience with meaningful responsibilities, access to development programs, and the chance to collaborate globally, bringing new ideas and optimizing processes across multiple business units.
Job Title: Support Delivery Intern
Location: Virtual
Duration: Summer 2026 - 4 Months (May 2026 – August 2026)
Availability: *Full-time availability of 37.5 – 40 hours weekly is required to be eligible for this opportunity.
Benefits For Students
Experience working for one of the fastest growing Human Capital Management technology companies in the world Access to Dayforce’s development programs and resources
Ability to work with as well as create relationships with members across the globe
Autonomy to bring forth new ideas and optimize existing structures within the organization
Meaningful responsibilities, enabling you to obtain ‘real-world’ experience
Dynamic hands-on exposure to multiple business-units and stakeholders across Dayforce
About The Opportunity
The Dayforce Support Delivery team plays a critical role in ensuring a consistent, high-quality client support experience by coordinating communications, monitoring case activity, and supporting issue resolution across internal Support teams.
As a Support Delivery Intern, you will support the day-to-day activities that help maintain visibility into support cases, align internal teams, and ensure clients receive timely, clear, and consistent communications. This internship is designed to build foundational experience in support delivery, relationship management, and operational coordination, closely aligned to the Support Delivery Associate career path.
What You’ll Get To Do
Support Delivery & Case Coordination
Help monitor support cases and queues to ensure timely, high-quality responses, track case status, dependencies, follow-ups, and issue progression for multi-team or complex cases, and support coordination across internal Support teams.
Help identify potential experience gaps, delays, or risks, escalate findings to Support Delivery leadership, and participate in internal meetings to gain visibility into support needs and case activity.
Communications & Experience Oversight
Draft clear internal and client-facing communications such as case updates, status summaries, and follow-up notes, ensuring messaging is consistent and aligned across teams.
Assist Support Delivery Managers with preparing communication materials for client or leadership updates and help maintain documentation of resolved questions, key learnings, and communication best practices.
Documentation, Playbooks & Enablement
Contribute to Support playbooks by documenting processes, FAQs, common resolution paths, and answers to recurring questions to support peer knowledge-sharing.
Organize and maintain documentation across Confluence, internal wikis, and shared repositories, and support onboarding and enablement materials that help teams understand support workflows and expectations.
Learning & Professional Development
Build a foundational understanding of payroll tax lifecycle events, HCM system functionality, and how CRM and ticketing systems (e.g., Salesforce) are used to manage and track client support activity.
Demonstrate resourcefulness by seeking answers through documentation, peers, and cross-functional partners.
Skills And Experience We Value
Currently pursuing a Bachelor’s degree in Business, Communications, Operations, Information Systems, or a related field
Strong written and verbal communication skills with attention to clarity, tone, and follow-through
Strong organizational skills and ability to track multiple tasks or case activities
Interest in client experience, service delivery, or support operations
Comfortable working in a fast-paced, collaborative, and cross-functional environment
Proactive mindset with the ability to ask questions and seek solutions independently
What Would Really Make You Stand Out
Exposure to client-facing support, service coordination, or account management (academic, internship, or part-time experience)
Familiarity with CRM or support ticketing systems such as Salesforce or ServiceNow
Interest in payroll tax, HCM software, or enterprise SaaS environments
Experience with documentation tools such as Confluence or SharePoint
What’s In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be ha