Job Specifications
Location: Old Trafford Stadium
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
Responsibilities
This role merges cloud engineering with traditional infrastructure support. The successful candidate will lead the development, deployment, and operational management of both Azure-based and on-premise environments, ensuring high availability, security, and performance across all IT systems. The role includes critical match day support and collaboration with data science and cyber security teams to align infrastructure with analytics, compliance, and operational goals.
Traditional Infrastructure & Endpoint Management
Provide 3rd line support across M365, Intune, Autopilot, and Windows Server environments.
Manage network switches, secure Wi-Fi, virtual machines, and storage systems.
Create and deploy desktop/laptop templates for corporate devices.
Support stadium access systems, ticketing, EPOS, and match day operations.
Cloud Infrastructure
Design, deploy, and manage scalable services on Azure and AWS platforms.
Lead initiatives on security principles and cost analysis for cloud infrastructure.
Work closely with the Technology & Data Science teams to support, secure & monitor platforms.
Security & Compliance
Configure and maintain Azure AD, RBAC, Key Vault, Conditional Access, and Defender integrations.
Collaborate with the Cyber Security team to ensure platform stability and compliance.
Monitor and respond to incidents; enforce secure configurations and policies.
Collaboration & Leadership
Work closely with data science, cyber security and infrastructure teams to design, implement, secure and support the technology platforms.
Mentor junior engineers and contribute to documentation and knowledge sharing.
Liaise with IT partners (e.g., DXC, TeamViewer) to deliver contractual solutions.
Technical Skills
The Senior Infrastructure Engineer must possess knowledge of the following to perform their role effectively.
Essential Skills
Cloud Platforms: Azure, AWS, Entra ID, M365
Security: Defender Suite, Sentinel, RBAC, PIM
Networking Principles: VLAN, SD-WAN, WIFI, DNS, Firewalls, Load Balancers, vNet
Compute & Storage:, Hypervisor, Azure VMs, Azure Files, Sharepoint/Onedrive
Endpoint Management: Intune, Autopilot, Conditional Access
Soft Skills: Calm under pressure, mentoring, stakeholder engagement
Desirable Skills
Experience supporting web-based applications, IIS, and SQL Server.
Excellent working knowledge of the Microsoft suite of technologies.
Good understanding of MacOS, MacOS Server, iOS devices.
Experience with CI/CD & Automation: Azure DevOps, GitHub Actions
Knowledge of scripting via PowerShell, Python
Good working knowledge and experience of Microsoft Operating Systems
Experience working with LAN and WAN technology (including TCP/IP, DNS, VOIP, Firewalls, switches).
Experience of maintaining security standards.
Knowledge of Active Directory and Group Policy Management,
Ability to create and maintain Technical Documentation.
Competencies
Excellent communication and analytical skills to understand the business needs.
Experience providing training and mentoring to IT Helpdesk team
Excellent customer service skills
Use experience to improve efficiency, identifying issues and resolving problems
Excellent knowledge of working to compliance standards such as ISO27001.
Practical understanding of core ITIL functions
Be able to plan time and activities effectively and to prioritise work correctly.
Make a commitment to deliver excellent service by keeping people updated and managing their expectations.
Earn respect and trust from colleagues, senior management and suppliers.
Have the ability to be proactive and innovative and promote such an approach to solving problems and getting the job done. Where possible strive to exceed the expectations of the business.
Have a desire to improve the technology and the processes that they are responsible for, but also recognise that change needs to be justified, managed and communicated effectively. Have qualities such as the ability to work in a team environment, self-motivation, enthusiasm and ability to work under pressure (in particular on matchdays and other critical periods).
Exhibit pride in performance and possess high standards.
What We Offer
At Manchester United, we recognize that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional
About the Company
Manchester United is one of the most popular and successful sports teams in the world, playing one of the most popular spectator sports on Earth. Through our 146-year heritage we have won 68 trophies, enabling us to develop the world’s leading sports brand and a global community of 1.1 billion followers. Our large, passionate community provides Manchester United with a worldwide platform to generate significant revenue from multiple sources, including sponsorship, merchandising, product licensing, new media & mobile, broadca...
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