Job Specifications
Join STR’s Service Desk team as an Information Technology Support Specialist Co-op and gain hands-on experience supporting a real-world enterprise IT environment. This role is designed for students seeking an immersive, longer-term opportunity to apply classroom learning in a professional setting while developing practical IT administration and customer support skills.
As a co-op, you will be an active member of the Service Desk, working alongside experienced IT professionals and receiving dedicated mentorship. You will support day-to-day operations, assist end users with technical issues, manage support requests, and contribute to special projects that support STR’s mission-critical work. You will be trusted to make informed decisions under moderate supervision while maintaining a high standard of professionalism.
This is an excellent opportunity for students who want meaningful responsibility, exposure to enterprise IT systems, and experience supporting complex, real-world technical challenges.
Duties:
Provide efficient, high-quality first-line technical support for local, remote, and mobile staff
Troubleshoot, research, and resolve hardware, software, and user access issues in a professional and customer-focused manner
Perform hands-on desktop support, including system setup, software installation and upgrades, system configuration, and file backup support
Verify issue resolution and perform post-resolution follow-ups when appropriate
Create and manage user accounts in Active Directory
Prepare and deploy new computers for employees
Test and validate Windows and macOS system images
Assist with the maintenance of printers, scanners, copiers, and workstations
Support STR’s intern and co-op programs by configuring systems, administering access, providing first-line support, and reconciling equipment at program completion
Administer and support the IT Service Management (ITSM) system, including ticket ownership, triage, and assignment to appropriate IT teams
Additional areas for professional growth and development include:
In addition to core Service Desk responsibilities, co-op students may gain exposure to:
Networking: switches, patch panels, cabling, and network jack termination
Data Storage: NetApp storage allocation and management
System Imaging & Deployment: Microsoft Deployment Toolkit (MDT)
Business Applications & Tools: ServiceNow, asset management systems, and Microsoft licensing
Requirements:
Currently enrolled in a post-secondary degree program related to Information Technology or a closely related field
Strong organizational, administrative, and time-management skills
Ability to quickly learn new IT systems and apply that knowledge in a support environment
Strong written and verbal communication skills
Demonstrated interest in information technology and end-user support
Perks:
Competitive hourly pay
Housing stipend (if applicable)
Flexible schedule to support academic requirements
Emphasis on work-life balance
Engaging workplace community with social and professional activities
Strong track record of co-op and intern conversions to future internships and full-time roles
This position requires the ability to obtain a security clearance, for which U.S. citizenship is needed by U.S. Government.
Pay Information
Full-Time Salary Range: $52,000 - $79,000
The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.
STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.
STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.
STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at www.str.us for more info.
STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic pr