Job Specifications
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
The Senior HCM Implementation Project Manager is responsible for the management of complex, multi-dimensional customer specific engagements to implement Dayforce HCM solutions. Leveraging Dayforce's implementation methodology the Project Manager drives the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction.
The Project Manager manages multiple concurrent projects and/or complex projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Project Manager may also deliver Organizational Readiness consulting in support of Dayforce’s Organizational Readiness toolkit.
What You’ll Get To Do
Manage multiple, concurrent projects and/or manage complex, multi-dimensional projects ensuring quality, on-time and on-budget implementations
Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
Utilize a mix of global resources within a matrix environment to ensure maximum productivity
Utilize Dayforce’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
Set and manage customer expectations in regard to: project scope and timeline, Dayforce and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
Effectively transition customers to Support
Participate in and/or lead project health checks and post go-live analysis on completed projects with PMO
Ensure High Customer Satisfaction and Referencability
Contribute to enhancement of Dayforce implementation methodology and PMO; provide feedback on tools and templates; lead best practice and methodology improvement initiatives
Participate in Continuing Education sessions
Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
Mentor consultants and project managers on best practice consulting re: facilitating workshops, soliciting and documenting requirements
Skills And Experience We Value
Bachelor’s degree or equivalent experience
PMI/PMP certification preferred.
5+ years of experience project managing complex, multi-phase human capital management application implementations
Skilled in building and maintaining productive relationships with implementation partners and vendors, ensuring high-quality deliverables and consistent project outcomes.
Significant experience developing and managing multi-workstream project schedules, preferably using Microsoft Project and Microsoft Visio
Solid experience in business process mapping
Experience in change management an asset Technical Skills Requirements
Experience managing software implementations in a SaaS / Cloud computing environment preferred
Understanding of relational databases and SQL and asset
Experience managing the implementation of one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday, Dayforce HCM (preferred)
Knowledge of common human capital management (HCM) business practices
Deep understanding of common software implementation methodologies and how to leverage aspects of different methodologies to enhance the Dayforce methodology Functional Skills Requirements
Ability to manage multiple projects & customers at the same time and manage competing priorities and/or ability to manage complex multi-dimensional projects with competing priorities
Ability to drive results through a multi-disciplinary team with matrixed reporting relationships
Ability to lead and facilitate customer and internal workshops and sessions
Ability and willingness to travel to customer sites as needed
What’s In It For You
D
About the Company
Dayforce makes work life better. Everything we do as a global leader in HCM technology is focused on improving work for thousands of customers and millions of employees around the world. Our single, global people platform for HR, payroll, talent, workforce management, and benefits equips Dayforce customers to unlock their full workforce potential and operate with confidence. To learn how Dayforce helps create quantifiable value for organizations of all sizes and industries, visit dayforce.com.
Know more