Skills

Communication Leadership Monitoring Attention to detail

Job Specifications

Customer Success Associate (Remote)

The role

From day one, the successful candidate will be on the frontline of a fast-growing UK HealthTech platform, supporting customers and service providers as the business scales nationally. This is a hands-on, customer-facing role where strong communication skills, empathy, and attention to detail are essential.

What you’ll be doing day to day

Supporting the day-to-day operation of a digital care platform across multiple UK regions as it expands nationwide
Onboarding new customers and service providers, responding to initial enquiries and supporting local acquisition activity
Acting as a primary point of contact, ensuring a smooth, high-quality experience for all users
Monitoring live service arrangements to help maintain quality, safety, and continuity
Working closely with operations and customer success colleagues to improve internal systems, workflows, and processes
Using and maintaining a range of modern digital tools, including:
Collaboration and communication tools
Billing and payment platforms
Customer communication channels
A content management system for simple website updates
An internal operations hub for service delivery and performance tracking
Supporting cross-functional projects aimed at improving customer experience and operational efficiency

This role offers broad exposure to the core of the business and is well suited to someone who enjoys variety and wants to understand how a HealthTech platform operates end to end.

The ideal candidate

The successful candidate will:

Have experience in a startup or similarly fast-paced environment
Be highly organised, dependable, and comfortable managing multiple workstreams
Communicate clearly and confidently, particularly over the phone
Bring empathy and compassion when supporting customers and families
Learn quickly and enjoy working with modern digital tools and systems
Be confident working across operational platforms and engaging with detail
Be comfortable working remotely as part of a small, close-knit team
Be motivated by purpose and making a meaningful social impact
Have the right to work in the UK

Desirable experience

Previous experience in customer success, operations, customer support, or administration
Familiarity with UK regions outside London (e.g. South West England)

Mindset, energy, and clarity of communication are most important.

What’s on offer

Salary of £30,000-£40,000 per annum
Future bonus structure
Meaningful equity participation
Fully remote working, with occasional in-person meetings (typically London or regional hubs)
25 days’ holiday inclusive of bank holidays
Equipment provided (laptop, phone, etc.)
The opportunity to help shape an early-stage, high-growth business with genuine social impact
Clear development opportunities alongside experienced operators in the business

Reporting line

The role reports directly into the senior leadership team and works closely with operations, product, and support colleagues across the business.

About the Company

Introducing Leaders & High Performers into the Consumer Sectors As a specialist consultancy, we put our collective energy into working with people we believe in. We fully appreciate that hiring great talent is a challenge. And working with a recruiter that doesn't get the nuances of your sector doesn't work. We use in-depth knowledge of the consumer sectors to find you awesome people you'd otherwise miss. Those little details that make the difference between finding you someone good, and someone great. As a specialist in ... Know more