Skills

Communication Leadership Problem-solving Decision-making Team Spirit

Job Specifications

Making trade happen : ensemble, faisons bouger le commerce!

Chez Coface, nous faisons bouger le commerce au quotidien.

Nos 5 200 experts, représentant plus de 80 nationalités dans 58 pays, partagent une même raison d'être : aider les entreprises à naviguer dans l'incertitude en leur donnant les moyens de prendre les bonnes décisions et de commercer plus intelligemment dans un monde complexe.

Avec près de 80 ans d'expérience à l’échelle mondiale, nous offrons aux entreprises une gamme complète de solutions : assurance-crédit, services d'information, recouvrement de créances, assurance Single Risk, cautionnement, affacturage... Autant de solutions qui reposent sur notre patrimoine unique de données, les technologies de pointe, l'innovation et une profonde connaissance de l'économie mondiale.

Rejoindre Coface, c'est faire partie d'une organisation internationale à taille humaine, où vos idées comptent. Nous encourageons une culture basée sur l''apprentissage, la collaboration et l'inclusion, où vous vous verrez confier des responsabilités et pourrez concrètement mesurer l'impact de vos actions.

Façonnez l'avenir du commerce mondial avec nous. Soyez l'un des prochains Happeners à nous rejoindre !

Job Description

Operational Activities

Implement shared services operating model, including service management capabilities, along with the service catalogue and service level agreements;
Oversees service delivery and the day-to-day operations of the SSC, ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities;
Reviews and monitors SSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches;
Monitors the SSC budget
Sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards;
Plans and develops SSC communication strategy and capacity development;

Coordination Work

Part of the SSC global leadership team : drives close relationships with peers, focus on productivity improvements, contribute to enlarging ssc scope.
Accountable for global ssc roadmap
Establishes and maintains close working relationships with functional Divisions/Offices at Group, liaising on issues in the implementation of established policies and escalating to policy owners any issue requiring policy related decisions;
Participates to functional & cross-functional meetings as required
Shares feedback with other SSC Managers in the Group

Qualifications

Soft skills:

Management and relationship skills:
Strong ability to manage and generate team spirit
Strong decision-making skills and professional judgment
Sense of service and diplomacy
Demonstrated ability to work with remote environments;
Ability to understand the big picture and translate it into tactical actions;
Ability to multitask, manage priorities and deliver;
Excellent leadership, communication (written and oral) and interpersonal skills;
Proven ability to work creatively and analytically in a problem-solving environment;
Desire to work in a fast paced environment.

Hard skills:

Knowledge of quality control procedures

Languages :

Fluent in English
Fluent in French

Education:

Master’s Degree in Business Administration is preferred

Experience:

Minimum 3 years of relevant experience in coordinating, leading and/or managing operations and administrative activities in SSC/BPOs business models;
Direct experience in creating business growth;

About the Company

At Coface, we’ve been managing credit risk for more than 75 years to help companies navigate and grow in an uncertain and volatile environment. We act for trade. As a global leading player in trade credit risk management, we support the growth of 100,000 clients across some 200 markets. Whatever their size, location or sector, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring. Every day, we leverage our unique exper... Know more