Home
Jobs
Reed Technology
1st Line Support Engineer (Hardware & Field Responsibilities)

1st Line Support Engineer (Hardware & Field Responsibilities)

On site

Liverpool, United kingdom

£ 29,000 /year

Full Time

22-12-2025

Share this job:

Score my CV

Skills

Communication Microsoft 365 Problem-solving Customer Service Training Agile

Job Specifications

1st Line Support Engineer (Hardware & Field Responsibilities)
Liverpool (travel mainly around Liverpool, with some Cheshire sites)
Salary: £26,000 - £29,000
Start Date: ASAP
A 1st Line Support Engineer is required for our IT client. The ideal candidate will be agile and someone who is keen to develop skills in hardware and field engineering. The role combines helpdesk support and hardware setup, and client site visits.
Key Responsibilities
Provide 1st line technical support for laptops, PCs, Routers, Switches, and Microsoft 365.
Assist with Legacy on-prem systems where required.
Perform hardware installations, configurations, and troubleshooting.
Travel to client sites for hardware setup and support (company vehicle provided).
Maintain accurate documentation and deliver excellent customer service.
Requirements
Strong experience in 1st line IT support.
Genuine interest in hardware and field engineering (training provided).
Full, clean UK driving licence and eligibility to drive company vehicle.
Knowledge of:
Routers and Switches
Laptops and PCs
Microsoft 365
Legacy on-prem environments (basic understanding)
Excellent communication and problem-solving skills.
Ability to work independently and proactively.