Job Specifications
Job Title: Senior Manager of IT
Reports To: AVP of Technology
Department: Information Technology
About The Team
At PMMC, our mission is to improve the financial performance of healthcare organizations so they can dedicate more resources to patient care. We provide advanced revenue cycle management solutions to hospitals, health systems, and physician groups across the country. By helping clients recover revenue, streamline workflows, and strengthen margins, we enable them to better serve their communities.
With today’s evolving healthcare landscape, including changing reimbursement models, price transparency, and population health, the revenue cycle has never been more critical. PMMC is committed to delivering innovative technology and strategic guidance to help providers successfully navigate these challenges.
About The Role
The Senior Manager of IT will lead IT strategy and operations for a fast-growing revenue cycle SaaS company serving large U.S. hospital systems. This role oversees technology infrastructure, security, and compliance (including HITRUST), supports a hybrid cloud environment, and ensures scalable, secure systems that enable AI-powered capabilities within the SaaS product suite.
Responsibilities:
Develop and execute the IT roadmap aligned with organizational and client goals, particularly focusing on scalability, performance, and security in a hybrid cloud SaaS environment.
Lead the design, implementation, and management of hybrid cloud solutions (both on-premises and public/private cloud), ensuring high availability, disaster recovery, and business continuity.
Oversee and drive the process of achieving and maintaining HITRUST certification, including policy development, risk management, and audit readiness.
Ensure compliance with healthcare industry regulations (e.g., HIPAA, HITECH) and stay current with changes in security and privacy requirements.
Collaborate with executive leadership, product, and engineering teams to support product development, integration, and deployment for large-scale hospital systems.
Serve as a strategic solutioning partner across departments & clients alike, translating business needs into scalable, secure, and compliant technology solutions.
Build, mentor, and scale a high-performing IT team, fostering professional development, succession planning, and a culture of innovation, accountability, and continuous improvement.
Lead strategic budget planning and management for IT operations, ensuring alignment with business & client priorities, vendor relationships, and technology procurement to ensure cost-effective and secure solutions.
Enhance and monitor key performance indicators (KPIs) for IT services, security, and compliance.
Develop incident response and disaster recovery plans, lead response efforts for security events or outages.
Overseeing the deployment and integration of AI and machine learning frameworks, managing scalable data pipelines, and ensuring the secure handling of sensitive healthcare data used for AI model training and inference
Advise on emerging technologies and trends, making recommendations for adoption to maintain a competitive edge.
Document and build out knowledge base with all relevant tasks related to IT
Define the strategic vision and governance framework for PMMC’s technology, security, and operational infrastructure.
Ensure alignment and unified execution across Network Operations and Special Projects, including cloud strategy, cybersecurity, and compliance readiness (HIPAA, SOC 2, HITRUST).
Provide direction, remove obstacles, and establish standards, resources, and collaboration to maintain a secure, scalable, high-performing technical environment.
Qualifications & Requirements
Bachelor’s in Computer Science, IT, or related field; Master’s preferred.
10+ years of progressive IT experience, including 5+ years in leadership supporting SaaS platforms, ideally in healthcare or regulated industries.
Experience managing hybrid cloud environments (AWS, Azure, GCP) and integrating on-premises infrastructure.
Strong knowledge of HITRUST, HIPAA, HITECH, and other compliance frameworks, with proven success leading IT compliance initiatives and certifications.
Expertise in information security, risk management, incident response, SaaS architecture, cloud migration, identity/access management, and data protection.
Experience supporting enterprise clients, especially large hospital systems, and collaborating with teams on cloud-based AI solutions and data governance.
Skilled in IT budgeting, forecasting, and optimizing spend/ROI.
Demonstrated success building and leading high-performing teams, including hiring, coaching, and performance management.
Excellent leadership, communication, and stakeholder management skills; able to manage multiple projects in a fast-paced, high-growth environment.
Relevant certifications (CISSP, CISM, HITRUST CCSFP, AWS/Azure Solutions Architect, etc.) highly desirable.
What We Look For
Strategic thin