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NEOM Wellbeing

Head of Customer Activation

Hybrid

London, United kingdom

Senior

Full Time

23-12-2025

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Skills

Leadership Go Marketing

Job Specifications

The Role

We're looking for a Head of Marketing Activation to lead how NEOM Wellbeing shows up across; Retail partners (online and offline), PR and Advocacy and in real-life customer experiences.

This role leads NEOM's end-to-end Go-To-Market strategy, bringing together retail marketing, PR/Advocacy, experiential, and TTM campaign activation, under one cohesive vision. You'll work with the Commercial, Brand and Content teams, to turn brand and commercial ambition into standout launches, spiky brand moments and beautifully executed omni-channel campaigns that build equity and drive conversion in the Omni-channel business.

You'll lead how our brand marketing comes to life across NEOM Wellbeing Hubs, Wholesale and Etail partners, Amazon, QVC and travel retail - ensuring every consumer touchpoint feels premium, consistent, and disruptive in the NEOM way.

This is a pivotal leadership role for someone who thrives at the intersection of brand storytelling, retail execution, and campaign take-to-market. A commercial but customer obsessed marketeer, who loves turning big ideas into flawless in-market delivery. Sounds like you, apply below.

Why NEOM Wellbeing?

At NEOM Wellbeing, we're more than just a company, we're a movement. Our mission: We Supercharge Wellbeing

With 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we've got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!

What You Will Do

Lead NEOM's Go-To-Market strategy across all channels including retail, wholesale, Amazon, QVC, and Travel Retail
Translate brand and commercial goals into unified, cross-channel marketing plans and launch toolkits
Oversee campaign delivery, ensuring timely, cohesive execution across digital, PR, retail and experiential touchpoints
Manage marketing performance and investment across third-party and owned retail channels
Activate PR, influencer and advocacy plans to drive earned media and brand buzz
Monitor KPIs and optimise campaigns using insights and partner data
Identify and deliver strategic brand partnerships that amplify NEOM's wellness mission
Lead and develop the Marketing Activation team, fostering collaboration and excellence across all customer touchpoints

Requirements

10+ years' experience in marketing, with deep expertise in Go-To-Market activation and campaign execution
Proven track record leading omni-channel marketing across retail partners (physical + digital).
Experience owning or leading retail / channel marketing for premium consumer brands, working closely with Education, Commercial and wider marketing team stakeholders
Strong understanding of PR, advocacy and earned media, with experience working closely with (or managing) PR and Influencer functions to drive KPIs such as Reach, EMV and brand buzz
Demonstrated ability to lead and develop high-performing teams, collaborating with senior stakeholders across Brand, Commercial and Creative
Commercially minded, with the ability to bridge brand storytelling and trading objectives to deliver measurable impact
Experience in beauty, wellness, lifestyle or premium consumer brands is desirable.
Experience working with large retail partners, marketplaces (e.g. Amazon) or TV shopping is desirable but not required.

Benefits

TIME TO CHILL - 25 days holiday plus bank holidays
BIRTHDAY TREAT - Extra Day off on your birthday
WELLBEING DAYS - take some time to recharge and reset
NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for nay personal fundraising efforts too.

Apply Now

If you're ready to share some Good Vibes in our Marketing department and join the team at NEOM Wellbeing, apply below, we can't wait to hear from you!

About the Company

WE ARE NEOM WELLBEING - expertly blending 100% natural fragrances to boost your wellbeing. We are here to help you on your wellbeing journey to better sleep, less stress, more energy and a boosted mood through small steps that make a big difference. Whether it’s a deeply relaxing bath that prepares you for BETTER SLEEP, or candle that creates a calm zone and LESS STRESS in your busy family home, a shower cleanser that helps you have MORE ENERGY, or the pure essential oil blend with the power to BOOST YOUR MOOD. NEOM WELLBEI... Know more