Job Specifications
About Us
At Resonate, we're on a mission to embed intelligent, connected technology into the operational fabric of railway operations, driving performance, efficiency, and innovation across the network.
Our vision is bold yet clear: to be the trusted partner, leading the modernisation of railway operations through purposeful innovation. We're not just building technology; we're building the future of how railways run.
We measure our success by the "Resonate Test", the moment when every Route and Operations Team says, "We couldn't run the railway without Resonate" and "Have you asked Resonate?" becomes the go-to question for technology solutions. That's the impact we're striving for, and we're looking for talented individuals who share our passion for making it happen.
If you're ready to be part of something transformative, where your work directly enables safer, smarter, and more efficient rail operations, we'd love to hear from you.
Overview Of The Role
You will play a pivotal role in shaping and defining the products we take to market, working closely with Product Strategy, , senior operational stakeholders and Software Development. The railway industry is undergoing significant change as digital technology replaces paper-based processes, and this role directly influences how that transformation happens.
This role is not focused on documentation or backlog maintenance, you will be expected to:
Lead analysis
Challenge assumptions
Apply judgement to ensure solutions deliver genuine operational value
You will operate where:
Requirements are ambiguous
Operational risk is high
Decisions must be made with imperfect information
Trade-offs between usability, value, risk, and feasibility are unavoidable
Requirements
Key Accountabilities and Responsibilities 2. Strategic Translation & Requirements Definition3. Market, Data & Insight Analysis4. Product Roadmap & Design Collaboration5. Communication & Decision EnablementSkills and Experience
Customer-Centric Design & Value Optimisation
Own the discovery and articulation of customer and operational needs, explicitly recognising differences between users, influencers, and buyers
Identify pain points, risks, and opportunities for value creation within safety- and performance-critical operational contexts
Ensure product solutions and interfaces remain intuitive and effective in high-pressure, real-time operational environments
Dig deeply into the operational needs underpinning high-level product strategy, questioning assumptions to uncover true business needs
Translate strategic intent into clear, outcome-driven product requirements, inclusive of capability needs and user interactions
Define requirements, identifying and articulating difficult trade-offs
Partner with Product Strategy to analyse market trends, customer feedback, and product performance metrics
Use evidence to inform product design decisions, feature prioritisation, and roadmap evolution
Contribute meaningfully to research, discovery outputs, and strategy documentation
Work closely with Product Strategy to clarify product roadmaps and support feature prioritisation
Lead analysis activities from concept through product design, enabling effective iterative delivery
Ensure alignment between business, operational, and technical teams throughout design and development
Translate complex and sometimes conflicting stakeholder needs into clear, actionable product and design intent
Communicate analysis, rationale, and recommendations confidently to both technical and non-technical audiences
Enable informed decision-making, not just delivery execution
Essential
Strong critical and analytical thinking capability, demonstrated through independent problem definition and decision-making in complex operational contexts
Demonstrable experience influencing product direction and prioritisation, including defining problem statements, evaluating options, and making trade-offs
Proven ability to operate effectively where requirements are unclear, contested, or evolving, while maintaining momentum and clarity
Experience leading analysis from initial problem exploration through to product and solution design for technology-enabled products
Confident working with and constructively challenging senior stakeholders, using evidence and structured thinking to influence outcomes
Practical experience working in Agile environments, with a clear focus on outcomes, value, and usability
Strong business acumen combined with demonstrable customer and user empathy, evidenced by solutions that improved operational outcomes
Desirable
Experience working in operationally critical or regulated domains such as transport, utilities, infrastructure, healthcare, or similar environments
Exposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational decision-making
Competencies and Behaviours
Demonstrates a genuine commitment to using technology to address real, high-impact challenges wi
About the Company
At Resonate, we design, develop and deploy digital railway and connected transport solutions.
We have a powerful digital platform combined with a highly skilled team delivering the best solutions for signalling control, traffic management, operations management and customer experience.
We know that we are in a fast changing environment with increasing pressure placed upon capacity, connectivity, communication and cost and we use our creative and agile capability to bring you the right products quickly.
Our visionary techn...
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