Skills

Communication JavaScript HTML CSS ServiceNow Test Architecture Agile

Job Specifications

ServiceNow Engineer (HAM Specialist)

Role Type: Contract

Visa Limitations: None

Location: Austin, TX (Hybrid – 3 days onsite)

Position Overview

We are seeking a highly skilled and adaptable ServiceNow Engineer to join our dynamic IT Operations team. This role is critical for a high-priority project currently in mid-flight. The ideal candidate will possess deep technical expertise in the ServiceNow platform and be capable of hitting the ground running to support ongoing development and implementation efforts.

A significant focus of this role will be supporting and enhancing our Hardware Asset Management (HAM) capabilities. While broad ServiceNow experience is required, specific

experience with the HAM module is a major differentiator.

Key Responsibilities

• Rapid Integration: Quickly ramp up on existing project workflows, architecture, and team processes to contribute effectively within the first two weeks.

• HAM Module Optimization: Lead or assist in the implementation, configuration, and optimization of the ServiceNow Hardware Asset Management (HAM) module.

• Platform Development: Design, develop, and maintain ServiceNow applications, including UI Policies, Business Rules, Client Scripts, and Workflows.

• Integration Support: Develop and manage integrations between ServiceNow and other enterprise systems (e.g., discovery tools, procurement systems).

• Team Collaboration: Work closely with stakeholders, project managers, and fellow engineers in an Agile environment to deliver high-quality solutions.

• Troubleshooting & Support: Provide Tier 3 support for complex platform issues, specifically related to Asset Management and core ITSM functions.

• Documentation: Maintain technical documentation, including design specifications, test plans, and user guides.

Required Qualifications

• Experience: 3+ years of professional experience as a ServiceNow Engineer or Developer.

• Platform Knowledge: Proficiency in ServiceNow ITSM (Incident, Change, Problem, Knowledge) and CMDB.

• Technical Skills: Strong JavaScript, HTML, and CSS skills within the ServiceNow framework.

• Agile Mindset: Proven ability to work in a fast-paced, iterative environment with changing priorities.

• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Major Plus (Preferred Qualifications)

• HAM Expertise: Hands-on experience with the ServiceNow Hardware Asset Management (HAM) Professional module, including asset lifecycle management, hardware normalization, and mobile scanning.

• Certifications: Certified ServiceNow Application Developer or Certified Implementation Specialist (CIS) in HAM or Discovery.

• Migration Experience: Experience picking up projects mid-progress and successfully driving them to completion.

About the Company

Connect Tech+Talent brings together highly qualified technology professionals with great companies. Our mission is to help companies and individuals be successful. We believe that we make a difference in the lives of our clients by connecting them with the right talent and technology to ensure the success of their projects. For candidates, we know that one job can make a huge impact on a person's life. We want to connect you with the employer and role that will help you reach your goals. Our 27+ years of expertise in hiri... Know more