Skills

Communication Leadership ServiceNow Training Architecture SDLC

Job Specifications

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our team is encouraged to enjoy career fulfillment in the form of challenging engagements, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

eNGINE is hiring an experienced Business Analyst to join our Service Management team, focused on ITSM initiatives within ServiceNow. This role is fully business-analysis–focused and requires strong enterprise-scale experience supporting large user environments.

What You’ll Do

Partner with stakeholders and product managers to gather, document, analyze, and prioritize business and technical requirements.
Oversee end-to-end delivery of requirements by removing blockers and coordinating across development, QA, and product teams.
Collaborate with product and process owners to shape product strategy, influence roadmaps, and secure alignment from senior leadership.
Analyze new use cases and work with architecture teams on solution options and proofs of concept.
Provide clear, timely status updates to leadership to support proactive communication.
Contribute to ongoing improvement efforts within Service Management and ITSM processes.

What We’re Looking For:

6+ years of experience as a Business Analyst supporting enterprise applications (20,000+ users).
Strong communication skills with the ability to create clear documentation and present strategy, roadmaps, and vision to senior leaders.
Experience managing vendor relationships.
Bachelor’s degree in a business or technical discipline.
5+ years of hands-on ServiceNow experience (preferred), including:
ITSM modules: Incident, Problem, Change, Request
CMDB / CSDM data models
Service Catalog / Service Portal
ServiceNow SDLC: management of stories, epics, defects, and release processes
Solid understanding of ITIL (v3 or v4).
Enterprise-level ServiceNow experience is required.

*No C2C or sponsorship available.

*Apply today and see how eNGINE can make a difference in your career!

About the Company

eNGINE is a Pittsburgh-based Solutions firm specializing in building Technical and Cyber Security teams. We are a trusted business partner to our clients, and provide resources for Project based Consulting, Contract to hire and Direct Hire. We pride ourselves in building lasting relationships with both our consultants as well as our client partners, and aligning the two when the right fit arises. eNGINE applies over 85 years of collective experience representing Consultants, uncovering passive full time hires, and bui... Know more