Job Specifications
Overview
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace. We believe everyone deserves a fair shot at success and appreciate experiences beyond traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Learn more about life at Klaviyo at careers.klaviyo.com.
At Klaviyo, Product Managers have mastered the craft of product management. They are highly skilled practitioners who have driven significant business outcomes, and they thrive in a high-growth environment that offers unlimited potential. As a Senior Product Manager, you'll not only be responsible for delivering impact through your own work, but you'll also mentor the next generation of product leaders. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
About the Team:
Klaviyo's Data Infrastructure pillar is responsible for maintaining a centralized, scalable data store with flexible, low-latency reads for all of an organization's customer and related data. You'll play a critical role in ensuring our integrations empower merchants to grow faster and connect seamlessly across systems.
This role focuses on owning the product strategy, execution, and business results for Klaviyo's first-party integrations with self-hosted eCommerce platforms - specifically Magento 2, Salesforce Commerce Cloud (SFCC), WooCommerce, and PrestaShop. You'll build enterprise-grade, reliable integrations that directly impact revenue, upmarket growth, and merchant success.
Senior Product Managers at Klaviyo are measured by the outcomes they drive. In this role you'll:
Deliver business impact by setting and executing a roadmap that advances our integrations and drives measurable results.
Champion customer needs by spending significant time with merchants and partners, building a deep understanding of their workflows and challenges.
Think deeply and analytically to break down complex problems, explore multiple solutions, and ensure every edge case is addressed.
Communicate exceptionally well in writing and verbally, ensuring clarity across all stakeholders.
Lead by example as a mentor and coach, raising the bar for other PMs on the team.
What You'll Do:
Collaborate across product, engineering, research, design, sales, partnerships, and external stakeholders to deliver high-impact outcomes.
Own and prioritize the roadmap for self-hosted integrations, focusing on the projects with the greatest business impact.
Write detailed specifications that anticipate use cases, solve problems elegantly, and leave no ambiguity.
Ship features quickly and iteratively, getting value into customers' hands while continuing to improve.
Mentor other product managers, sharing your experience and raising the overall standard of product excellence.
Continuously learn and dive deep into new areas, becoming an expert in self-hosted eCommerce platforms and extensibility.
Who You Are:
5-7+ years of product management experience, ideally with technical products or infrastructure.
Proven track record of owning products end-to-end and delivering measurable business outcomes.
Strong technical expertise in system integrations (REST APIs, webhooks, authentication, data pipelines, cloud architecture).
Experience with products where extensibility is a core requirement, enabling customization and integrations across ecosystems.
Background working with enterprise/upmarket merchants, mapping technical and business requirements across multi-system environments.
Experience collaborating with external partners and aligning on joint strategic priorities.
Passionate about building B2B SaaS products, with a hustler mindset, resourcefulness, and bias toward action.
Exceptional written and verbal communication skills.
Nice to Have:
Familiarity with extensions and plugins, especially in the eCommerce space.
Experience with internationalization and how it affects integrations and content.
Your First 90 Days
In your first 30 days, you will get acclimated to Klaviyo and our product:
During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
Spend time in Support, helping customers work through issues. There's no better way to get a holistic understanding of the product, and to get to know our customers.
Be introduced to everyone you will need to know in order to be successful in your role.
In your first 60 days, you will become a valuable member of the team:
Take ownership of a key area of the product, and become the go-to expert for that area.
Have a quick impact by spec'ing and building your first product features.
In your first 90 days, you will continue to increase your influence:
Formulate the strategy and roadmap for your product area.
Start contributing to knowledge sharing with the larger product team.
About the Company
Klaviyo is the only CRM built for B2C Brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution. With your data all in one place, you can know, engage, and grow your audience like never before.
Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo ...
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