Job Specifications
Payment Service Provider (PSP) Operations Specialist - London or Farnborough and remote - 12 months+
(Payment Payments, PSP, Merchant, Marchants, Acquiers, Acquiers)
One of our Major Clients is currently looking for a Payment Service Provider (PSP) Operations Specialist.
This is a hybrid role: 2-3 days onsite in London or Farnborough, Hampshire.
Please find some details below:
JOB DESCRIPTION
The Payment Service Provider (PSP) Operations Specialist (Contractor) is responsible for understanding and managing the technical payment ecosystem of our key merchant relationships and the various parties involved.
The role holder is accountable in supporting the PSP operational relationship for our clients by providing excellent client management & technical support for resolving issues uncovered.
The ideal contractor has a technical mindset, extended product knowledge, is customer-centre, and can lead technical acceptance remediation projects.
What You'll Do
Support the operational relationships with key Payment Services Providers (PSPs) parties within International Markets.
Understand the payment ecosystem from merchant to PSP to acquirer for key priority industry verticals, such as travel, hospitality and F&B.
Support the adoption of network policy to support the delivery of the PSP strategy
Work closely with the internal business partners, other client servicing teams and stakeholders, including senior leadership.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
How You'll Do It
Build and develop the relationships between global network and key Payment Services Providers (PSPs)
Create and manage the ecosystem maps for the key PSP entities
Provide inputs to the portal development and network policy updates to optimize our PSP operational relationships
Disciplined on effective project, operations and relationship management and can manage different stakeholders, including Cross-Functional & Leadership teams
Takes a problem-solving mindset through the daily operations and lead process improvement opportunities that arise
Works with vendors and external partners to ensure delivery of the best quality services
Leverage knowledge in international payment network systems, technical and operational knowledge in authorization and clearing/settlement processes will be strongly desirable
Produce reporting and dashboards for tracking and analytics.
Proactively find gaps in the acceptance ecosystem by analyzing data is accountable for any remediation plans.
Support the day-to-day client interactions including handling escalated operational queries, liaising with internal and customer technical support teams to resolve issues.
Manages technical communications with client's technical team, project team, client servicing teams and senior executives.
Provides verbal and written communication regarding issues/incidents impacting our clients on a timely manner, providing recommendations & thoughts on possible ways forward
Self-motivated, demonstrated ability to work & lead deliverables independently with little direct supervision and flexible with working hours
Ensure PSP processes/projects are well documented.
Qualifications You'll Need
The Basics
Bachelor's Degree in Business Administration and Management, Engineering, Information Technology, or related fields
Experience in modern Payment Technology, Payment Gateways, Payment Service Provider or similar payment ecosystems from an operational perspective
In lieu of a degree, experience in modern Payment Technology, Payment Gateway and Payment Service Providers or similar payment ecosystems
Good knowledge of MS office package eg PowerPoint, Excel, Word, etc with experience in drafting and delivering presentations to peers and senior management
Natural relationship builder, able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders
Physical And Cognitive RequirementsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
Primarily remain in a stationary position
No required movement about the work environment to complete the major responsibilities of the job
Primarily performed indoors in an office setting
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator
Ability to communicate verbally; ability to communicate well in written form
Able to speak other European language(s) would be a plus
Bonus Points If You Have
Strong project management/client facing implementation skills
Understanding of payments ecosystem
Please send CV for full details and immediate interviews. We a
About the Company
Octopus is one of the oldest and most established technical staffing organisations in Europe having specialised in placing consultants since its inception in 1976. From our offices in London and Brussels we have worked with many large organisations for over 40 years, helping them successfully grow and develop via the placement of quality candidates across the UK, Europe, Americas and Asia Pacific.
"Our company ethos since our inception in 1976 has been to provide a professional and quality service to both our clients and ca...
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