Job Specifications
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
he ServiceNow Tech PM is responsible for end-to-end delivery of ServiceNow projects, ensuring technical integrity, governance compliance, and alignment with client objectives. This role bridges technical implementation and project management, requiring strong knowledge of ServiceNow modules and ITIL processes.
In this role you will play a key role in:
Project Delivery & Governance
Manage scope, timelines, and budgets for ServiceNow implementations.
Ensure adherence to Capgemini and client governance frameworks.
Conduct risk assessments and maintain compliance with security and audit standards.
Technical Leadership
Oversee configuration, customization, and integration of ServiceNow modules (SPM, ITSM, ITOM, HRSD, IRM).
Guide technical teams on scripting (Business Rules, Client Scripts, UI Policies) and workflow automation.
Stakeholder Management
Act as the primary liaison between business stakeholders and technical teams.
Facilitate workshops for requirements gathering and solution design.
Quality Assurance
Drive UAT, performance testing, and defect resolution.
Ensure documentation and knowledge transfer for operational readiness.
Role
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
Learning & development – Training to support your career development and the skills demand within the company, certifications etc.
YOUR PROFILE
Technical Background
Extensive hands‑on experience (5+ years) administering and developing within the ServiceNow ecosystem.
Strong working knowledge of key ServiceNow suites such as SPM, ITSM, HRSD, and IRM.
Capable of guiding platform configuration, tailoring functionalities, and supporting system integrations.
Solid understanding of ITIL principles and established ServiceNow implementation standards.
Project & Delivery Management
Demonstrated success leading large ServiceNow initiatives within complex enterprise environments.
Comfortable delivering projects using both Agile and traditional Waterfall methodologies.
Recognised qualifications in structured delivery frameworks (PMP or PRINCE2 are advantageous).
Skilled in risk oversight, audit preparedness, KPI management, and delivery governance.
Experienced in facilitating workshops, gathering requirements, and maintaining strong stakeholder relationships.
People Leadership & Communication
Strong communication skills, with the ability to partner effectively across technical and business teams.
Analytical approach to resolving delivery, operational, or platform‑related challenges.
Proven ability to direct cross‑functional teams and manage resource coordination.
Certifications & Growth Mindset
Preferably holds relevant ServiceNow accreditations (e.g., CSA, ITSM, ITOM, HRSD) along with micro‑certifications.
Additional credentials in ITIL, PMP, or PRINCE2 support governance and delivery quality.
Commitment to continuous learning through ServiceNow University or internal development channels.
Strategic Delivery & Transformation Experience
Demonstrated ability to translate organisational or programme‑level vision into actionable delivery roadmaps for senior executives.
Proven success driving major digital transformation efforts—such as product transitions, disruptive technology implementations, or cloud‑aligned ServiceNow programmes.
Experience coordinating large delivery teams (up to ~50 FTE) across major sectors such as FS, Public Sector, Utilities, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, or Media.
Adept at leading multiple parallel workstreams, aligning internal and external suppliers, and bridging business–IT gaps in dynamic delivery environments.
Capable of designing end‑to‑end delivery approaches across Waterfall, Hybrid, and scaled‑Agile frameworks (e.g., SAFe), from discovery through transition to BAU.
Track record of fostering team capability, mentoring junior consultants, and building strong delivery communities
Optional
Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to e