Job Specifications
ServiceNow Technical Consultant (Contract)
Initial Contract: 6 months
Start Date: Approximately 3-4 weeks
Location: UK or Europe (remote/hybrid depending on client)
Engagement Type: Contract/Freelance
The Opportunity:
We are seeking an experienced ServiceNow Technical Consultant to support a leading professional services firm on a high-profile client engagement. This is an initial 6-month contract, with a start date in approximately 3-4 weeks. Due to client requirements, candidates must be based in the UK or Europe and have the right to work in their country of residence.
You will work across complex, enterprise-scale ServiceNow programmes, providing technical leadership while ensuring delivery aligns with governance standards and client objectives.
Key Responsibilities ServiceNow Delivery & Governance
Lead the technical delivery of ServiceNow projects, ensuring scope, timelines, and delivery objectives are met
Ensure alignment with internal delivery standards and client governance frameworks
Identify and manage delivery risks, including security, audit, and quality considerationsTechnical Oversight
Provide hands-on and advisory support across ServiceNow configuration, customisation, and integrations
Guide delivery teams on Scripting, automation, and ServiceNow best practices
Oversee implementations across modules including ITSM, SPM, HRSD, and IRMClient & Stakeholder Engagement
Act as the primary interface between business stakeholders and technical teams
Facilitate requirements gathering sessions, design workshops, and solution walkthroughs
Maintain clear communication and manage client expectations throughout the engagementQuality & Operational Readiness
Lead UAT and performance testing activities
Ensure defects are tracked and resolved effectively
Support documentation and knowledge transfer to enable operational handoverAdditional Contributions
Support proposals, bids, or client presentations where required
Contribute to internal practice initiatives or thought leadership
Maintain current ServiceNow knowledge through certifications and enablement activitiesRequired Experience ServiceNow Expertise
5+ years' hands-on experience with the ServiceNow platform
Strong knowledge of ITSM, SPM, HRSD, and IRM modules
Experience overseeing configuration, custom development, and integrations
Solid understanding of ITIL processes and ServiceNow best practicesDelivery & Consulting Skills
Proven experience delivering enterprise-scale ServiceNow projects
Comfortable working across Agile and Waterfall delivery models
Strong governance, risk, and delivery management capability
Confident facilitating workshops and engaging senior stakeholdersProfessional Skills
Excellent communication and stakeholder management skills
Ability to lead technical teams and coordinate across multiple workstreams
Structured, analytical approach to problem-solvingPreferred/Desirable
ServiceNow certifications (CSA, ITSM, HRSD, ITOM)
ITIL, PRINCE2, or PMP certifications
Consulting background or experience within a large professional services organisation
Proven ability to work effectively in a matrixed environment
About the Company
Global Technology Recruitment Specialists.
We source and select top talent across all technology sectors globally.
Founded in 2003, our vertical specialists provide global transformational talent in data, AI & machine learning, product, software, cloud and cyber. As part of the Xcede Group, we work with businesses, from pioneering start-ups to global brands, to find project-based or permanent talent that enables innovation in line with their vision and goals.
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