Job Specifications
Account Manager – Marketing & Inbound Sales
Location: On-site
Job Type: Full-time, Permanent
Compensation: Base salary + performance-based bonuses
Be part of a busy, award-winning and growing company. We are seeking a highly motivated, sales-driven Account Manager to own inbound leads, drive conversions, and manage client relationships from first contact through close and follow-up.
This is a front-line revenue role. The ideal candidate is confident, outgoing, persuasive, and thrives on closing deals while juggling multiple priorities in a fast-paced environment. As a smaller company, this role is critical to growth and requires someone who is comfortable wearing multiple hats, taking initiative, and working independently.
About the Role
The Account Manager is responsible for handling all inbound sales leads, actively following up, qualifying prospects, closing sales, and maintaining ongoing client relationships. You will also work closely with ownership on marketing initiatives, lead tracking, and process improvement to maximize conversion rates. This is not a passive admin role — it is highly sales-focused, phone-heavy, and performance-oriented.
Key Responsibilities
Sales & Account Management
Manage and respond to all inbound leads across phone, email, web forms, and social platforms
Actively follow up with prospects to convert inquiries into booked jobs and closed sales
Conduct sales calls, educate customers, overcome objections, and close deals
Prepare, send, and follow up on estimates and proposals
Maintain strong relationships with clients before, during, and after projects
Track leads, sales activity, and conversion metrics
Marketing & Lead Generation Support
Assist with marketing initiatives focused on lead generation and conversion
Create Monthly Newsletters/ Blog Posts and email marketing campaigns
Manage and schedule social media posts
Monitor online inquiries and general inbox
Provide feedback on lead quality, customer trends, and campaign performance
Operations & Administration
Answer and route phone calls professionally
Process customer payments
Increase the number of reviews we receive on a regular basis
What We’re Looking For
Proven sales experience (required) — inbound sales, account management, or service-based sales preferred
Extremely outgoing, confident, and comfortable on the phone
Strong persuasion, follow-up, and closing skills
Ability to multitask, prioritize, and work independently
Entrepreneurial mindset with a “take ownership” attitude
Excellent communication and organizational skills
Comfortable working in a fast-paced, non-routine environment
Experience
Sales: 1+ year (required)
Customer service or account management experience strongly preferred
Job Details & Perks
Full-time, permanent position
8-hour shifts, Monday to Friday
Performance-based bonus pay
Casual dress
On-site parking
Office located a 10-minute walk from Downsview Subway Station
On-site role (not remote)
If you are a natural salesperson who enjoys building relationships, closing deals, and being part of a growing, hands-on company that values quality work and teamwork, we would love to hear from you.
Compensation
Base Salary: $48,000 – $58,000 per year
Benefits: Health and benefits package provided
Bonus Opportunities: Available for meeting or exceeding sales targets
Total earning potential increases significantly with strong sales performance.
Why Join Us?
This is not a rigid, siloed role. You will be deeply involved in the day-to-day success of the business, with room to grow, contribute ideas, and make a real difference. If you enjoy ownership, variety, and being part of a driven team, we would love to hear from you.
About the Company
Since our establishment in 1996, Tip Top Trough has been a leading provider of stellar roofing and eavestrough services, catering to homeowners, builders, property managers, and condo corporations in and around the vibrant city of Toronto and the GTA. Recognizing the crucial role that reliable and professional roofing and eavestrough services play in property maintenance, we are dedicated to delivering unparalleled solutions. At Tip Top Trough, we approach every project with a commitment to excellence, handling your property...
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