Skills

Communication Problem Solving HTML CSS Salesforce Change Management A/B Testing Training Project Management Analytics

Job Specifications

Pendo Application Specialist,

5 Months Contract (Very high possibility of extension)

Remote (within driving Distance to one of the following: Ft Myers, Irving, TX or Stamford, CT or Arlington VA)

Purpose On a broad scale this role is responsible for supporting Organizational Change Management team focused on digital transformation initiatives by producing high quality in-app guidance content on Pendo application for internal audience. Specifically, the role will include managing and optimizing in-app guidance content through the use of industry best practices and the use of data and analytics. This role will also include producing data-driven analysis of user behavior.

Responsibilities:

Create high-quality, internal customer-facing content via Pendo, with timely delivery

Work closely with Change Management Specialists and Product Managers to proactively identify in-app content need

Create in-app content ranging from badges to guide walkthroughs based on identified needs and requirements

Optimize UI/X of in-app content via A/B testing and creatively identify ways to improve content engagement and overall customer in-app experience

Support effective Pendo in-app content QA and testing

Troubleshoot with Pendo Support and Account team to solve any issue

Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve platform UI/X

Support Change Management Specialists and Product Managers on Pendo analytics related requests

Support problem solving and data analytics related to digital adoption metrics

Act as a subject matter expert for Pendo capabilities

Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo

Establish and maintain relationships with external vendor partners to support Pendo content development, technical troubleshooting, and analytics

Maintain familiarity with latest with Pendo product capabilities and adopt these insights into daily work

Stay updated with the latest trends, best practices, and competitor strategies in in-app content development

Identify and recommend process improvements to internal stakeholders

Skills:

Bachelor’s Degree

1+ year of Pendo experience is a plus; basic Pendo knowledge required

Familiarity with HTML and CSS is a plus

Excellent time and project management skills

Analytical mindset, detail-oriented

Strong written and verbal communication skills

Salesforce experience not required but a plus!

About the Company

We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. For more information about how we deliver for our clients, visit https://www.unisys.com/. Know more