Skills

Communication HTML CSS Salesforce Change Management Problem-solving Content Creation A/B Testing Attention to detail Training Project Management Organizational Skills Analytics

Job Specifications

Job Title: Pendo Technical Lead

Location: Fort Myers, FL 33913

Pay rate: $30.00 - $36.50/hr

Work schedule: Monday – Friday, standard business hours

Contract duration: Through 6/30/2026

Work Model: Fully Remote (candidates ideally within driving distance of Fort Myers, FL; Irving, TX; Stamford, CT; or Arlington, VA)

Overview

The Pendo Technical Lead supports Gartner’s Organizational Change Management team as part of key digital transformation initiatives. This role is responsible for creating, managing, and optimizing high-quality in-app guidance and analytics using the Pendo platform for an internal audience. The position focuses on improving user adoption, engagement, and overall in-app experience through data-driven insights and best practices.

Job Specifications

Key Responsibilities

Create high-quality internal, customer-facing in-app content using Pendo, including badges, walkthroughs, and guides
Partner closely with Change Management Specialists and Product Managers to identify in-app content needs proactively
Optimize in-app UI/UX through A/B testing and engagement analysis
Support QA and testing of Pendo in-app content
Troubleshoot issues in collaboration with Pendo Support and account teams
Leverage Pendo analytics to analyze user behavior and provide actionable recommendations
Support digital adoption metrics, analytics requests, and problem-solving initiatives
Act as a subject matter expert on Pendo capabilities
Assist with training team members and stakeholders on content creation and analytics usage within Pendo
Collaborate with external vendors on content development, analytics, and technical troubleshooting
Stay current on Pendo product enhancements, industry trends, and best practices
Identify and recommend process improvements to internal stakeholders

Required Skills & Qualifications

Bachelor’s degree required
Basic Pendo knowledge required; 1+ year of hands-on Pendo experience strongly preferred
Strong analytical mindset with attention to detail
Excellent time, project management, and organizational skills
Strong written and verbal communication skills
Ability to work independently in a remote environment

Preferred Skills

Familiarity with HTML and CSS
Salesforce experience (plus, not required)

About the Company

The Aptonet brand includes the professional services and the resources divisions. The professional services group delivers pure technology execution such as architecture, development, implementation, integration and support; delivers specialized operations research services, IoT solutions, mobility and web solutions. This group has North American and European reach. The development and support work can be done locally or near shore as an alternative. The resources division does the global IT staffing and recruitment. This gr... Know more