Job Specifications
Job: Support Coordinator
Duration: 6+ Months
Location:New York, NY [Hybrid 3 days a week at office]
Note: First month will be fully in office. After that, it will be a hybrid role: 3 days in office, 2 days WFH
Job Description:
This role reports to the Global People Team Lead, based in London, and works closely with People team colleagues across the Americas, EMEA and APAC.
The People Specialist delivers high-quality, timely advice and support to employees and managers. You’ll collaborate with teams across People Operations, Business Partners and Centres of Excellence to provide seamless support and drive process improvements. You’ll offer practical guidance, resolve complex queries and help enhance our core people platforms, ServiceNow and Workday, enabling smarter self-service and continuous improvement throughout the employee lifecycle.
You’ll offer practical guidance, resolve complex queries and help enhance our core people platforms, ServiceNow and Workday, enabling smarter self-service, strong data integrity, and continuous improvement throughout the employee lifecycle.
About the Team
Client is expanding its commercial footprint internationally, and to support this exciting phase of growth, we’re looking to hire a People Connect Associate in New York. With experience in building strong relationships with employees and managers, you’ll deliver an excellent employee experience across the full lifecycle. You’ll wear multiple hats where needed, coordinating with COEs and Business Partners on a variety of topics such as global mobility, compensation alignment, and organisational transformation and redesign projects.
We work as part of the wider People team, partnering across regions to deliver support that’s simple, efficient, and human — using digital tools and expert guidance to make every interaction easier. To be successful, you’ll thrive on collaboration, think critically to solve problems, and live our values of Collaboration, Trust, Impact, and Excellence in everything you do.
You Have
4+ years’ experience in HR advisory or business partnering roles within large, matrixed organisations, enhancing the employee lifecycle through consistent, people-first delivery.
Proven experience managing employee relations matters, including performance, absence, grievance and conduct.
Sound knowledge of US employment law and awareness of employment practices across the Americas.
Proficiency in ServiceNow (Sofi) and/or Workday, or similar HR systems, is preferred.
Strong collaboration skills and the ability to influence outcomes in a matrixed environment.
A data-driven mindset, confident in interpreting HR data and maintaining accurate records.
Excellent communication skills with cultural awareness and cross-regional sensitivity.
Adaptability in a fast-paced environment and openness to new technology and evolving ways of working.
A proactive, learning mindset, sharing knowledge to strengthen team capability and improve service delivery.
Demonstrated attention to detail and pride in producing accurate, well-documented work.
Experience working with complex employee lifecycle processes where precision matters (e.g. contractual changes, compliance-driven actions, pay changes, ER outcomes).
Confidence in challenging incomplete or poorly scoped requests to protect data quality and employee outcomes.
Comfort operating in environments where data accuracy, process discipline and judgement are essential.
Responsibilities
Deliver accurate, efficient and consistent people process support across the entire employee lifecycle.
Partner with People Business Partners, specialist HR teams and operational colleagues around the globe to deliver seamless employee experiences.
Coach employees on available HR self-service tools to guide efficiency and customer satisfaction.
Build trusted relationships with managers and translate business needs into clear, practical people solutions.
Use data and analytics to identify trends, guide decisions, and drive process improvements.
Manage complex and sensitive employee relations cases, ensuring fair, timely and compliant outcomes.
Support the evolution of ServiceNow and Workday, helping to enhance self-service and process automation.
Communicate effectively across regions and time zones, providing responsive and thoughtful support.
Contribute to continuous improvement by sharing knowledge, feedback and best practices across the team.
Ensure accuracy and completeness of employee lifecycle data and documentation across ServiceNow and Workday.
Apply sound judgement when assessing requests to ensure they are correctly scoped, evidenced and aligned to the appropriate lifecycle stage.
Identify recurring data or process issues and contribute to continuous improvement.
About the Company
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we're one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We're also an honored member of Deloitte's Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer ...
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