Skills

Communication PowerShell Microsoft Excel SQL Oral and Written Communication

Job Specifications

Primary Job Title:
IT Analyst IV - Technical Support

Alternate/Related Job Titles:

Application Support Analyst
Technical Support Specialist
IT Access Management Analyst
Systems Support Analyst
AML Application Support Specialist

Location:
Toronto, ON
Onsite Flexibility:
Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)
Anchor Days: Monday and Thursday (mandatory)

Contract Details:
Position Type: Contract
Contract Duration: 12 months (Start ASAP - End ~August 2026)
Extension: Possible (depending on budget and business needs)
Conversion to FTE: Not likely, but not ruled out
Start: ASAP
End: 1 year from start date (approx. 2026)
Pay Rate: C$30 - C$40/Hr
Shift/Hours: Monday-Friday, core business hours
Travel Required: No
Job Summary:
The IT Analyst IV - Technical Support will join the Global Anti-Money Laundering (AML) Department’s Application Support team. This role focuses on access provisioning across multiple applications while ensuring compliance, audit readiness, and SLA adherence. The ideal candidate will bring strong technical support experience, excellent communication skills, and the ability to thrive in a fast-paced, collaborative team environment.Key Responsibilities:
Review and process application access request forms.
Communicate with requesters to clarify access needs and approvals.
Provision and validate access, retaining evidence for audit purposes.
Ensure SLA compliance while working in a high-volume, deadline-driven environment.
Generate and run reports to track access and application activity.
Support the Application Support team with daily operational tasks.
Required Experience:
8+ years of IT or application support experience
Proven access provisioning expertise
Hands-on experience running reports and using Microsoft Excel
Strong oral and written communication skills
Nice-to-Have Experience:
SQL experience
Anti-Money Laundering (AML) background
PowerShell scripting knowledge
Banking/financial services industry experience
Required Skills:
Application support proficiency
Access management experience
Report generation and Excel skills
Excellent communication
Preferred Skills:
SQL querying and reporting
AML application familiarity
Scripting with PowerShell
Experience supporting large enterprise systems
Additional Notes:
Candidates must be onsite at least 2 days/week initially; as of Nov 3, 2025, 4 days onsite is mandatory.
Non-compliance with onsite requirements is a disqualifier.
Team culture: Collaborative, fast-paced, supportive (team of 15).

About the Client:
A top 10 bank in Canada and North America, offering comprehensive financial solutions in retail, commercial, wealth management, and wholesale banking. Known for a customer-first approach and commitment to innovation, the bank helps clients thrive in today’s evolving financial landscape.

About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-25340

About the Company

Global Technical Talent (GTT), a subsidiary of Chenega Corporation (www.Chenega.com) with over $1.3 billion in revenue and 5,800 US employees, is a leading provider of Total Talent Solutions. With a strong presence in the US, Canada, and India, GTT delivers Global Staffing, SOW (Statement of Work) solutions, RPO (Recruitment Process Outsourcing), Direct Sourcing, and Global Payroll services. Headquartered in Portsmouth, New Hampshire, and founded in 1999, GTT has over 22 years of experience in the staffing industry. The comp... Know more