Skills

Communication Teamwork Monitoring Customer Service Attention to detail Training

Job Specifications

About The Role

Join Practice Plus Group and play a vital role in delivering outstanding patient-centred care. We’re looking for an organised, proactive and compassionate Service Administrator to ensure patients receive timely treatment within contractual and clinical timeframes. If accuracy, customer service and teamwork are your strengths, and you are looking for the flexibility of a bank contract to choose hours that work around your current commitments, this could be the perfect opportunity for you.

As a Service Administrator within our Day Surgery Administration Team, you will provide a comprehensive scheduling service, overseeing appointment bookings both over the phone and face to face. Working flexibly Monday to Saturday, you’ll ensure patients are managed efficiently from referral through to appointment confirmation, always maintaining the highest standards of professionalism, accuracy and care.

You’ll be central to ensuring services run smoothly, supporting reception areas, processing referrals within strict timeframes, and helping the team meet key performance targets — all while delivering an exceptional patient experience.

Keyboard Shortcuts

F9 - Move focus from the edit area to the Footer Toolbar
F10 - Move focus from the edit area to the first toolbar button
Shift + TAB - Move focus from the edit area to the last toolbar button

What you'll be doing

Processing patient referrals accurately and within contractual requirements
Managing appointment bookings via ERS and Maxims systems
Ensuring clinical sign-off of referrals within 24 hours prior to booking
Contacting patients courteously by telephone to arrange appointments and issuing confirmations
Supporting reception duties including patient check-in, switchboard handling, filing and archiving
Inputting and maintaining accurate clinical data across Maxims, Medisight and ERS systems
Monitoring capacity using the PISCES tool to maximise appointment utilisation
Highlighting potential 18-week breaches in line with KPIs and policy
Managing DNAs and rejections daily, proactively identifying ways to reduce non-attendance
Cross-covering within the administration team as required
Communicating professionally with multidisciplinary teams including diagnostic, nursing and management colleagues
Complying with Health & Safety, Data Protection and mandatory training requirements

What we'll look for in you

Excellent organisational skills with strong attention to detail
A patient-focused approach with outstanding customer service skills
Confidence using IT systems and managing data accurately
Ability to prioritise workload and work to tight deadlines
Strong communication skills and the ability to work effectively within a multidisciplinary team
A proactive mindset with a willingness to suggest improvements
Commitment to confidentiality, compliance and professional standards
Alignment with our core values and dedication to enhancing both patient and staff experience

If you’re ready to contribute to a team that truly makes a difference in people’s lives, we’d love to hear from you.

To apply for the role click on the link below. If you have any questions contact Kerry.Mills@practiceplusgroup.com in our friendly resourcing team.

We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.

About the Company

Practice Plus Group is passionate about great healthcare. We offer high-quality treatment for both private and NHS patients. Our expertise spans Surgery, Diagnostics, General Practice, Health In Justice, Urgent Care and Out of Hours with an unrivalled range of different services provided across the country. We're proud to be at the forefront of developing new and exciting ways to support the nation's health, helping patients to maximise their wellbeing and live life to the full. Know more