Job Specifications
US Citizens and Green card holders would be considered only on W2.
We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment.
Key Responsibilities
Provide onsite deskside support to end users for desktops, laptops, and peripherals
Diagnose and resolve hardware and software issues on Windows systems
Install, configure, and troubleshoot printers (local & network printers)
Perform system setups, imaging, OS installations, and upgrades
Troubleshoot issues related to MS Office, Outlook, email, and common business applications
Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)
Log, track, and resolve incidents using a ticketing system
Escalate unresolved issues to appropriate teams when required
Maintain IT asset inventory and documentation
Ensure adherence to IT policies and security standards
Required Skills & Qualifications
Strong experience in desktop & laptop troubleshooting (Windows 10/11)
Hands-on experience with printer setup, configuration, and troubleshooting
Good understanding of hardware components and peripherals
Experience with Active Directory (password resets, user unlocks, basic group management)
Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
Basic understanding of networking concepts (IP, DNS, DHCP)
Excellent customer service and communication skills
Ability to work independently in an onsite environment
Preferred Qualifications
IT certifications (CompTIA A+, Network+, or similar)
Experience supporting corporate or enterprise environments
Exposure to SCCM, Intune, or endpoint management tools
Soft Skills
Strong problem-solving abilities
Patience and professionalism while supporting end users
Ability to manage multiple tasks and prioritize effectively
About the Company
Two Decades of Trust and Innovation:
For over 22 years, SGS Technologie has been at the forefront of digital transformation, helping businesses and government agencies navigate the evolving landscape of technology. Headquartered in Jacksonville, Florida, SGS is more than just a software development firm, it's a trusted partner in innovation.
A Name Florida Trusts:
As a proud member of JAX Chamber and a preferred technology provider for the Florida government, SGS has played a vital role in modernizing digital infrastructu...
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