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NDK Consulting.co.uk Ltd
ServiceNow ITSM/ITOM Consultant

ServiceNow ITSM/ITOM Consultant

On site

London, United kingdom

Freelance

12-01-2026

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Skills

ServiceNow Monitoring Change Management Problem-solving Training Architecture cloud platforms

Job Specifications

We are looking for a highly skilled ServiceNow Implementation Consultant with strong experience delivering ITSM and ITOM modules. This role will play a key part in designing, implementing, and optimising ServiceNow to support enterprise IT operations and service management processes.
We are looking for someone who can lead implementations, shape architecture, and engage with stakeholders at both technical and operational levels.
Key Responsibilities:
ServiceNow implementation with a focus on ITSM and ITOM
Design and configure ITSM processes including:
Incident Management
Problem Management
Change Management
Request Fulfilment
CMDB design and governance
Implement ITOM capabilities including:
Discovery
Service Mapping
Event Management
Infrastructure visibility and monitoring integrations
Work with clients to gather requirements and translate them into scalable ServiceNow solutions
Ensure best practices around CMDB health, data models, and integrations
Collaborate with internal teams and client stakeholders to drive successful adoption
Provide documentation, training, and knowledge transfer
Required Experience:
Proven hands-on experience implementing ServiceNow ITSM
Strong experience with ServiceNow ITOM, particularly Discovery and Service Mapping
Solid understanding of ITIL processes and enterprise IT operations
Experience working on CMDB design, data models, and governance
Ability to operate in client-facing environments and lead workshops
Strong troubleshooting and problem-solving skills
Nice to Have:
ServiceNow certifications (CSA, ITSM, ITOM, CIS, etc.)
Experience with integrations (monitoring tools, cloud platforms, asset tools)
Background in enterprise infrastructure or operations teams
Hybrid model, 3 days a week in London

About the Company

NDKtech.ai We specialize in what we know best: AI, Machine Learning, Data, and Cloud. We don't just connect you to candidates; we connect you to tech entrepreneurs, the visionaries that are ready to innovate, solve problems, and push boundaries. Our deep network of engineers, developers, and tech experts ensures we can find the perfect fit for your business, whether you're building a brand-new team or expanding an existing one. Know more