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Avanciers Inc.
Business Systems Analyst – IVR & Contact Center

Business Systems Analyst – IVR & Contact Center

Hybrid

Toronto, Canada

Full Time

12-01-2026

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Skills

Communication Java Jira Stakeholder Management Confluence Artificial Intelligence

Job Specifications

Avanciers Incorporated is hiring a Business Systems Analyst – IVR & Contact Center for one of our clients.

Job Title: Business Systems Analyst – IVR & Contact Center

Job Location: Toronto, ON

Employment Type: Full Time Role

Compensation Range: $90,000 - $130,000 per year

This is an active job and application deadline is January 19, 2026.

(This posting may close earlier if a suitable candidate is found)

Job description:

Business System Analyst with IVR and Contact Center knowledge
Technical – Java API and Data Management understanding.
Strong understanding of IVR technologies (e.g., Genesys Cloud, Cisco IVR, NICE, Amazon Connect).
Experience with integration with contact center systems and Call flows
Proficiency in process mapping, requirements gathering, and stakeholder management.
Familiarity with tools such as JIRA, Confluence, and MS Visio.
Excellent communication and documentation skills.

Artificial Intelligence (AI) Disclosure

We use AI-enabled tools to assist in screening applications based on job-related criteria.

Our Commitment to Diversity and Inclusion

Avanciers Incorporated is an equal opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic. We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Important Information for Applicants

Only candidates selected for an interview will be contacted
Proof of qualifications may be requested
Background checks may be conducted as part of the hiring process
Avanciers Incorporated does not use Canadian Social Insurance Numbers (SIN) during the application process Avanciers Incorporated thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Avanciers Incorporated

www.avanciers.com

About the Company

At Avanciers, we drive business transformation by delivering exceptional talent solutions and cutting-edge technology services. Since 2015, we've been a trusted partner to enterprises across North America and beyond, offering impactful services in Staffing, Salesforce Consulting, Google Cloud Solutions, UI/UX Design, and Web Development. As a woman-owned, diversity-driven organization and a certified Salesforce and Google Cloud Partner, our mission is to empower companies to scale, innovate, and deliver results faster. We d... Know more