Skills

Communication Leadership Change Management Customer Service Presentation Skills Architecture Data Architecture Project Management

Job Specifications

Required Skills & Experience

- 5+ years of total professional experience, with at least 1–4 years of project management–related experience

- Experience working closely with contact centres or in a customer service environment

- Strong communication and presentation skills

- Ability to manage multiple initiatives simultaneously and work with cross-functional teams

- Comfortable working in a highly collaborative, onsite environment

Nice to Have Skills & Experience

- Exposure to technology rollouts or transformation programs

- Experience with or exposure to customer master data initiatives or enterprise data architecture

- Familiarity with AI-related initiatives (no hands-on AI expertise required)

- French language skills

- Background in or exposure to the aerospace industry

Job Summary

Insight Global is seeking a Project Manager to join a top aerospace company in Longueuil, QC. The Project Manager will support a portfolio of small to medium-sized initiatives across the contact centre and customer service environment. The successful candidate will work closely with business stakeholders, and contact centre leadership to assess market solutions, build business cases, and support the rollout of technology and process improvements. This role is 5x week onsite in Longueuil, QC.

Key Responsibilities

- Support and manage a portfolio of small to medium initiatives related to contact centre and customer service operations

- Engage with business stakeholders to gather requirements and understand current-state processes

- Conduct market scans to evaluate existing solutions and identify opportunities

- Partner with digital teams to determine appropriate solutions and architectures

- Build business cases and recommend paths forward

- Develop and execute rollout plans, including change management considerations

- Support contact centre transformation initiatives, including:

- Contribute to initiatives involving customer master data, working across multiple systems and teams where no central repository currently exists

- Prepare and deliver presentations to stakeholders and leadership

About the Company

Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our tea... Know more