Job Specifications
OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.
As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.
About the Role:
The A/R Analyst is responsible for ensuring accurate and timely processing of collections/credits, account reconciliations, chargebacks (including disputes) and monitoring existing procedures to create and improve efficiencies.
Responsibilities:
Manage a portfolio of accounts, including customer outreach, resolution process development, account adjustments, reconciliations, and monthly reporting. Reconcile AR accounts to ensure all payments are properly accounted for.
Create and manage the dispute resolution process, including the creation and use of a deduction tracker. This includes understanding and actioning on customer chargeback disputes, including initiating a dispute, providing the proper documentation required for a dispute, tracking and monitoring the disputes, and following up with the customer to resolve the dispute
Apply customer payments, in a timely and efficient manner - this may include retrieving the remittance advice from a customer portal, EDI platform, or email, reviewing and analyzing the remittance advice. This includes analyzing short, over, and duplicate paid items, reviewing chargebacks, supporting chargebacks, liaising with business partners on approvals for chargebacks, issuing corrective documentation, and applying the payment in NetSuite
Reconcile AR accounts to ensure all payments are accounted for and correctly posted
Ability to manage Lockbox process
Prepare customer statements and initiate collections. Review and actioning of the AR Aging to identify past-due receivables; engage with customers in courteous and professional manner while collecting past due balances and reconciling aged balances
Prepare, analyze and report on AR Aging reports
Understanding and analyzing customer chargebacks, their coding, and supporting documentation. This includes where to pull supporting documentation (customer portal navigation, review of excel reports, and proficiency in email searches), understanding the chargeback reason so that they adhere to our corporate policies and GAAP, cross functional communication for documentation support and analysis of documents
Communicate directly with customers regarding delinquent payments, investigate discrepancies, and recommend resolutions for discrepancies and deductions. This may include issuing statements of account, report creation, tracking, and follow through to resolution.
Create and use a Collection Tracker to report aged customer balances, collection activities, and successful collection results and be able to analyze and communicate collection activities to leadership
Partner with Sales and Operations departments to ensure that chargebacks/deductions are properly coded, approved timely and to resolve billing disputes
Assist with the quarterly and year-end audit by analyzing data and providing support documentation as requested by our external auditors
Assist in the development of AR policies and procedures to improve operational efficiency and reduce days sales outstanding (DSO) and reduce margin loss from deductions. This will include SOPs of general AR procedures such as cash application, deposit application, offsetting items, credit memo entry, invoice entry, and guiding framework for key account deductions
Proactively seek to improve existing processes and work with management to add efficiencies when possible
Manage shared AR Inbox and Credit Inbox
Exercise sound judgment and initiative in addressing complex AR aging challenges
Assist AR Manager, Accounting, and Finance team with other ad-hoc projects as needed
About You:
2+ year accounts receivable experience within the consumer products industry
Experience with major ERP systems, NetSuite preferred
Intermediate to advanced skills in Excel
Proficiency in Google Suite of products (Drive, Email, Sheets, Calendar)
Experience with enterprise messaging programs such Teams or Slack
Experienced in Amazon/Ulta/Sephora/Sally specific deductions and dispute management
Experience Amazon Vendor Central, or other large scale customer platforms
Detail oriented with the ability to meet deadlines with a high degree of accuracy
Excellent interpersonal skills
Excellent written and verbal communication skills
General knowledge of accounting principles and internal controls
Ability to work independently
Ability to work remotely successfully as well as be on camera in meetings
Ability to work well within a team while also being a strong individual contributor
Ability to b
About the Company
OLAPLEX, Inc. is a foundational health and beauty company inspired by professional stylists, empowered by innovation and a belief that beautiful hair starts from the inside out. From the moment OLAPLEX Complete Bond Technology(tm) transformed its first strand of hair, our products have proven that molecular-level science has the power to restore hair health and unlock new styling possibilities. With over 10 years of experience bringing groundbreaking products from the lab to the chair, we'll never stop innovating to help pro...
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