Job Specifications
Intern- Service Management Office (SMO)
12 Month Internship- Manchester
**Please note- you must be a 2nd year undergrad student, studying in the UK, to be eligible.**
Are you looking to start your career in service management and gain hands-on experience in a dynamic, operational environment? This internship is designed for individuals with enthusiasm, a willingness to learn and a passion for problem solving, regardless of prior experience.
The Opportunity
Support the Hays Enterprise business in planning, management, and recording of tasks across three key areas: Contract Governance, Continuous Improvement Projects, and Service Assurance. You’ll work alongside experienced professionals to help ensure our services meet the needs of our clients.
About Hays:
Hays UK has been listed in the UK’s leading Recruiters 2024 by the Financial Times, achieving gold rankings across multiple categories.
Alongside our core recruitment services, Enterprise Solutions designs and delivers complex talent solutions (e.g., MSP, RPO, SOW) underpinned by technology, data and expert project delivery.
Our culture is driven by our valued behaviours:
Be bold and curious – we experiment and grow beyond comfort zones.
Own the outcomes – we perform, deliver and act with integrity.
Be better together – we support and celebrate each other.
Champion the customer – we partner to build better, profitable solutions.
What to expect in the Internship:
Our award-winning programme gives you a unique insight into the world of work and life in business. Throughout the internship, you will learn how we optimise operations, introduce new technology and deliver change across Hays and our clients.
What can I expect to do day to day?
Support the execution of continuous improvement initiatives and projects, by helping to organise and track tasks
Assist with the governance of our services, contributing to continuous improvement and high service assurance
Learn to follow operational governance plans by collaborating with various internal Hays teams.
Assist with the analytics of our operational data, either as part of projects or in spotting trends or opportunities for improvement
Help monitor and update key documents (such as Operations Manuals, Process Maps, Risk Logs, and Issues Logs) to ensure accuracy and compliance
Support in communicating changes and updates to relevant teams, learning how information flows within a large organisation
What you'll need to succeed
No prior SMO experience required, just a positive attitude and eagerness to learn
Interest in project or program delivery and a desire to develop organisational skills.
Attention to detail and a proactive approach to problem-solving.
Comfortable with data and, ideally, Excel knowledge
Ability to work collaboratively and communicate effectively.
This internship is a great opportunity to build foundational skills in service management, gain exposure to global business operations, and start your professional journey.
What you will get in return
A culture built on rewarding success and opportunities for rapid career progression on returning.
Access to the best technology in the industry and renowned training programs.
Hybrid working patterns.
Opportunities for global career advancement after university.
Incentives and rewards to recognize performance.
Employee well-being initiatives and benefits.
Intern Referral bonus scheme.
Support networks and communities within Hays.
Paid charity day and collaboration with charity partners.
Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity If you’re thinking of a new tomorrow for your career, let’s work together to create it!
At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.
About the Company
We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning.
As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights.
Last year we helped over 280,000 people find their next career. Join the mill...
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