Skills

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Job Specifications

Job description:

Job Title: Snr Service Information Analyst

Contract Type: 12 month FTC

Location: Alderley Park, Edinburgh  

Working style: Hybrid 50% home/office based 

Closing date:  29th Jan 2026

Royal London Group has an exciting opportunity for an experienced Service Information Analyst/Data Visualisation Engineer to drive advanced analytical reporting and deliver dynamic, impactful reports across COO. This role empowers data driven decision making and supports the continuous improvement of IT services.

About the Role 

Build and deliver management information (MI) from scratch.

Gather requirements from senior stakeholders, demonstrating strong organisational skills, flexibility, and a deep understanding of infrastructure service management.

Understand and present data in an easily consumable format which helps the Group identify priorities and areas for improvement.

Lead community engagement and support strategy for reporting best practice.  

Work closely with Team Lead, Service Information Analyst, Configuration Manager and other roles across Service Management.

About You 

Experienced in data and reporting, utilising tools such as ServiceNow, Power BI and Azure DevOps.

Proven stakeholder engagement, including senior leadership.

Working knowledge of ITIL Best Practice.

Highly organised with strong analytical skills.

Open to candidates from any industry background.

About Royal London 

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.    

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.   

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits   

Inclusion, diversity and belonging  

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background

About the Company

We’re the UK’s largest mutual life, pensions and investment company. Proudly customer owned since 1861.* Royal London is a purpose-driven mutual. Our Purpose, ‘Protecting today, investing in tomorrow. Together we are mutually responsible’, defines the impact we want to have. It shapes what we do on behalf of our members and customers, financial advisers, our colleagues and the communities in which we operate. Our People Promise is our collective commitment that our workplace will be inclusive, responsible, enjoyable and fu... Know more