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Change / Transformation Manager - ServiceNow

Change / Transformation Manager - ServiceNow

Remote

United kingdom

£ 80 /hour

Freelance

05-02-2026

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Skills

ServiceNow

Job Specifications

Change / Transformation Manager - ServiceNow

We are seeking an experienced Technical Business Change Manager to support the successful delivery and adoption of ServiceNow (ITSM) across an Energy organisation.

You will play a critical role in driving behavioural change, embedding new ways of working, and ensuring stakeholder alignment across technical and non-technical communities.

This role is heavily focused on user adoption, engagement, and experience, ensuring ServiceNow delivers real value for end users, teams & executives in line with the wider support model.

Key Responsibilities

Lead business change activity for the ServiceNow implementation from a user and experience perspective
Engage, influence, and manage senior stakeholders the wider organisation
Develop and deliver change impact assessments, approaches and plans
Partner with Tech Teams to ensure ServiceNow supports how teams actually work

Key Skills & Experience

Experienced Change / Transformation Manager
Strong understanding of ServiceNow from a whole organisation user experience perspective (non-technical)
Experience working with Tech Teams, with a clear understanding of how ServiceNow impacts technology teams
Proven experience delivering business change and transformation
Confident communicator with the ability to engage and influence senior stakeholders
Ideally worked within regulated environments

About the Company

Specialist Recruitment firm with a focus in Online, Digital, Mobile and Emerging Technologies. We work with a range of firms; those born out of technology such as Dotcom Startups and Online or Digital brands through to large and multi-national companies looking to exploit the latest techs and skills to deliver growth and positive change. Our service is devoted to consistently high levels of delivery and quality. Our productive and happy working relationships are key to our sustained success. Know more