Job Specifications
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Role
American Express is building the next-generation digital workplace—secure, intelligent, and human-centered. As Vice President of Unified Workplace, you’ll lead strategy and execution for devices, virtual desktop, mobile, endpoint management, and digital operations across a global workforce.
This role sits at the center of how our people work—driving a modern, AI-enabled, self-healing environment, backed by real-time system health, automation, and democratized GenAI support. You’ll lead the transformation of colleague technology while enabling freedom of choice—including Apple as a first-class citizen in our endpoint strategy.
Key Responsibilities
· Lead the Global Device & Endpoint Strategy, spanning laptops (Windows and Apple), VDI, mobile (iOS/Android), and device-as-a-service.
· Operationalize Apple as a Strategic Choice, ensuring consistent user experience, performance, and security across macOS and iOS—partnering with Apple, Jamf, and MDM/UEM providers.
· Deliver World-Class Operations for provisioning, patching, fulfillment, field services, and device lifecycle with a zero-touch, cloud-first approach.
· Build a Self-Healing Workplace with telemetry, AI, and Nexthink-driven automation to detect, diagnose, and resolve issues before they impact users.
· Implement GenAI Solutions at Scale to empower self-service, reduce support dependency, and elevate digital fluency across the enterprise.
· Own Digital Experience Health with proactive observability, real-time scoring, and automation that measures and improves workplace performance.
· Oversee Modern Endpoint Management with tools like Intune, Autopilot, and UEMs that support secure, compliant, and dynamic work environments.
· Develop Workplace Applications including software delivery, virtual agents, and self-service portals that remove friction and boost productivity.
· Lead and Inspire a Global Team across engineering, operations, and product—delivering measurable outcomes and a service-first culture.
Who You Are
Minimum Qualifications
· Deep technical knowledge in Windows, macOS, virtual desktops, mobile platforms, UEM (Intune, Jamf), and endpoint security.
· Proven experience rolling out Apple devices as a supported, strategic platform—balancing user preference, supportability, and risk.
· Strong operational track record in global device management, field services, and self-healing automation.
· Thought leader in AI-driven support, GenAI workflows, digital experience telemetry, and system health engineering.
· Trusted partner who can engage across CISO, CTO, Risk, Legal, and business functions.
· Empathetic people leader with a builder mindset and relentless focus on colleague outcomes.
Preferred Qualifications
· 15+ years in digital workplace or enterprise endpoint leadership at scale—ideally in highly regulated environments.
Why American Express
We’re not just managing endpoints—we’re building a digital workplace people want to work in. At American Express, we believe employees deserve tools that are fast, flexible, and intelligent—with choice, automation, and AI built in. If you want to lead that charge and define what a high-performing, hybrid workforce really looks like—we should talk.
Apply now. Help us reinvent work—device by device, experience by experience.
Annual Range: $220,000.00 to $320,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness ce